Transport Administrator

5 months ago

Greenford, United Kingdom Wincanton Full time

**Overview**

We are looking for a capable Transport Administrator to join our growing team at the Waitrose Customer Fulfilment Centre in Greenford. You will be working with our Transport Team to ensure our delivery drivers are sent out on time with the right equipment, communicating with Colleagues to ensure we are giving great service to our customers, and carrying out day-to-day admin to ensure the office is running efficiently.

The hours of work is 37.5 hours per week; working **Shift 1 **04:00 am - 12:00 noon / **Shift 2 **05:00 am - 13:00 pm / **Shift 3 **15:00 pm - 23:00 pm

**How will you contribute?**
- Carry out all Transport Office functions in line with company policies and procedures
- Deal with incoming/outgoing telephone calls politely and confidently
- Provide and maintain efficient and effective clerical support for the Transport Office and/or driving team as required
- Assign drivers to planned routes and provide all the equipment and information they need for the day
- Support drivers on the road via phone calls to ensure they are providing great customer service
- Build and demonstrate an in-depth operational awareness of all areas of the business, working closely with the Transport Line Manager sharing thoughts and ideas to move the department forward
- Ensure all information contained on the system in accurate at all times
- Complete all daily reports by the end of each shift
- Carry out office admin task including preparing daily reports, maintaining spreadsheets and notetaking

**What will you bring?**
- Excellent communication skills with experience of customer relationship management
- Good written and spoken English required
- Confident and friendly manner when speaking to Colleagues
- Ability to work under time pressure and quickly adapt to change
- Good IT skills and familiarity with Excel spreadsheets or similar
- Flexible in your approach
- Resilient and able to thrive in a demanding and fast changing environment
- Proven track record of working within a transport operation, including a good geographical knowledge of the United Kingdom - desirable
- Good knowledge of transport legal responsibilities

**Our Culture & Benefits**

In addition to a **generous salary **, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, Staff Shop and much more.

Our people are at the core of our business and what makes **Wincanton **great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

**Be a part of our values; Excellence, Integrity, Passion, Proactivity, Togetherness & Trust.**

**Our Commitment**

We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes. Attracting diverse teams, we believe in creating an inclusive, respectful organisational culture for our colleagues and future talent.

Find out more: Wincanton champions a diverse workforce

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