Customer Service Officer

1 month ago

Sheffield, United Kingdom Steel Blue Full time

**ABOUT US**

Are you an enthusiastic and detail-oriented professional with experience in customer service, sales administration, and warehouse operations? We have the perfect role for you

Join us as a **Customer Service Officer** at Steel Blue, a leading manufacturer of superior safety footwear in the EMEA region. This unique position not only allows you to showcase your skills in customer interactions and sales support but also to utilize your expertise in warehouse administration to streamline our UK operations. If you're eager to contribute to a dynamic team and drive success in a multifaceted role, Steel Blue is your next career destination

Steel Blue is Australia’s leading safety footwear brand with growing distribution across EMEA, UK, USA, Asia, and New Zealand. The continued growth of the brand, since being established in 1995, is a testament to our main principles of providing high quality safety footwear with an emphasis on comfort, durability, and sustainability. Our success is a testament of building strong relationships with our customers and partners and the support of our solid global distribution network.

**ABOUT THE OPPORTUNITY**

**Duties and Responsibilities include but are not limited to**:

- Handle and record incoming orders and inquiries with precision.
- Address customer inquiries via phone and other channels, ensuring clear communication with the relevant team members.
- Collaborate with the Sales Department to align on customer needs and order scheduling.
- Provide timely updates on order statuses, delivery feedback, and scheduling.
- Actively promote our product range and work closely with our customer service team in the Netherlands.
- Manage local logistics operations, including relationships with third-party logistics and small parcel freight services.
- Oversee office operational costs and enhance local processes to elevate customer service levels.
- Adhoc travel to the UK Warehouse
- Adhere to health & safety policies and champion a safety-first culture.

**ABOUT YOU**

**To succeed in this role you will have**:

- Proven experience in customer service or sales administration, preferably within a related industry.
- Exceptional communication skills and the ability to maintain professional relationships.
- A proactive approach to problem-solving and conflict resolution.
- Excellent computer literacy, including intermediate Microsoft Office skills.
- Current driver's licence.
- Ability to work effectively with diverse cultures.

**JOIN A REWARDING TEAM**

Joining our team at Steel Blue means being part of a growing company committed to innovation, safety, and customer satisfaction. We offer a competitive salary package, including performance-based incentives, along with opportunities for professional growth and advancement. Additionally, we offer:

- Competitive remuneration package
- Performance based and STI bonus scheme
- Company laptop and phone.
- 4 weeks paid annual leave.
- Home office provisions for remote working
- Provision of Steel Blue Uniform
- Employee Assistance Program (EAP)
- Employee Reward & Recognition Program
- Career development and opportunities for development
- Staff discount

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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