Customer Service Officer

5 months ago


Sheffield, United Kingdom East Midlands Railway Full time

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing **and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this.

Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

**This is a part time vacancy working 17.5 hours per week, this role will have a varied shift pattern including weekends.**

As a **Customer Service Officer**, you will work hard to ensure safe and prompt dispatch of all services. You will also assist customers with finding their way. Helping them onto the train or giving direction around the station is all part of the role.

We are looking for hard working people with a positive, can-do attitude. You will be a strong team player take pride in providing outstanding customer service at all times.

Key responsibilities of the role include;
- Dispatch trains in a safe and timely manner
- Providing customers with advice and guidance
- Support with security searches at the station
- Being pro-active and visible to customers at all times
- Assist customers boarding and leaving trains as required

If this sounds like something you're interested in, we want to hear from you
- ** Online Psychometric tests** - These are associated with the safety critical nature of the Customer Service Officer role. These tests are**:SCAAT test (Safe Concentration and Attend Test) and SAT test (Safety Awareness Test)



  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operator (Hull & Lumo Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, Sheffield, United Kingdom Lodge Service Full time

    This is an exciting opportunity to join Lodge Service as a Contract Security Officer. We are seeking highly motivated individuals who share our passion for delivering exceptional security services.The estimated annual salary for this position is £19,440 (based on 40 hours per week), making it an attractive opportunity for those looking to start their career...


  • Sheffield, United Kingdom TREK GROUP LIMITED Full time

    **Customer Service Officer** Equi-Trek are the leading manufacturers of equestrian and leisure vehicles, supplying vehicles across the UK and overseas.. Our business is going from strength to strength and we are now looking for a dedicated and experienced **Customer Service Officer** to join our team. The main purpose of this role is to provide an...


  • Sheffield, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and our Station teams make a crucial...

  • Fraud Officer

    6 months ago


    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Compliance Officer

    6 months ago


    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across Three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom Steel Blue Full time

    **ABOUT US** Are you an enthusiastic and detail-oriented professional with experience in customer service, sales administration, and warehouse operations? We have the perfect role for you! Join us as a **Customer Service Officer** at Steel Blue, a leading manufacturer of superior safety footwear in the EMEA region. This unique position not only allows you...


  • Sheffield, United Kingdom CV-Library Full time

    Ref: 730 Role: Customer Services Officer Salary: £23,000 Located: Sheffield Hours:- Mon - Thurs 08:30 - 16:45 & Fri 08:30 - 16:00 Our client is looking for a Customer Services Officer who will provide an outstanding experience to all customers, giving the best possible service, advice, or solution in a timely manner. Working as part of a small...


  • Sheffield, United Kingdom Bridge of Hope Full time

    I am working with an organisation in Sheffield City Centre who are looking for a number of experienced **Customer Service Officers**, who are passionate about delivering brilliant service and ensuring customers get the help they need when they need it most The role is full time, 35 hours per week, and paying £12.00 PAYE p/h + holiday pay. The client is...


  • Sheffield, United Kingdom Sheffield City Council Full time

    Bereavement Services is part of Sheffield City Council and is committed to providing the best possible service to bereaved families of Sheffield and surrounding areas. We manage and maintain 16 cemeteries carrying out over 1500 burials per year across the city. Our two crematoriums City Road and Hutcliffe Wood carry out over 2700 cremations per year. The...


  • Sheffield, Sheffield, United Kingdom Cleansing Service Group Full time

    About the Role:We are seeking an organized and detail-oriented individual to join our team as a Technical Office Administrator. As a key member of our team, you will be responsible for providing administrative support and ensuring the smooth operation of our office.Key Responsibilities:• Administration of our inbox and responding to internal and external...


  • Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    Bereavement Support RoleWe are seeking a skilled and empathetic Customer Services Officer to join our Bereavement Services team at Sheffield City Council. As a key member of our administration team, you will provide exceptional support to bereaved families and individuals, ensuring they receive the best possible service.Our team manages and maintains 16...


  • Sheffield, Sheffield, United Kingdom Brook Street NMR Full time

    Job Title: Administrative OfficerJob Description:We are seeking an experienced Administrative Officer to join our team at Brook Street NMR. As an Administrative Officer, you will be responsible for providing administrative support to our customers, including processing visa applications and providing excellent customer service.Key Responsibilities:Process...


  • Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    About the PositionThe Sheffield City Council is seeking a skilled Debt Recovery and Customer Service Officer to join their team. This is a permanent position that involves administering all aspects of the customer's account, including invoicing and recovering contributions.The successful candidate will have excellent customer service and communication...


  • Sheffield, United Kingdom CV-Library Full time

    6 months + opportunity for an Customer Service Administration Assistant to join a global Manufacturing organisation based in the Sheffield area. Our client is a leading engineering manufacturer and specialist in the supply of components to various sectors. As a growing, dynamic, and unique organisation, we are currently seeking a Customer Service...