Client Support

3 weeks ago


London, United Kingdom Finance & Software Limited Full time

The Client Support is a new role to Finance & Software Limited. We’re looking for someone who wants to be a part of a busy team that is dedicated to client satisfaction.

The Operations team, at Finance & Software, is in a phase of growth. Anyone joining this team has plenty of opportunities to learn from a range of stakeholders and collaborate with cross-functional teams. This would suit someone looking for a diverse role where no two days are the same, with a drive to succeed and see a multitude of operational tasks that are cross-functional. This is a non-siloed operational role.

As our Client Support you will have the following key responsibilities:
Be responsible for administrative support.
Liaising with clients in respect to: Purchase Order (PO) numbers, setting up direct debits, making payments, paying invoices, making late payments.
Updating clients on projects: Status updates, queries on services, requests for additional time
First line support on our services, raising queries to our Delivery & Product teams where required.
Drafting Quotes and assisting our sales team.
General office duties - tracking contracts & updating commercial files.
Ensuring all quarterly & bi-annual contract renewals are signed by clients.
Liaising with the finance team on invoice schedules.
Ensuring all new and existing contracts (and amendments) can be swiftly identified.
This role would be ideal for someone in a current administration role looking to take on more responsibility and breadth in role.

If you are a well-organised, together with an open mind and desire to learn, this is the role for you.
We should include a line that this role will work with cross-functional teams, stakeholder management is a must, along with escalation/prioritisation abilities.

Please note: this is a fully remote role, we welcome applicants from anywhere within the UK.

You will need to have the following:
Ability to remain calm under pressure and be able to work flexibly when required.
Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
Fully Competent in Microsoft Office Products.
Strong literacy, numeracy, administration, and organisational skills.
Pro-activity and a positive attitude.
Honesty and willingness to work hard.
Be approachable and consultative
Be highly adaptable and able to follow a process.

**Benefits**:
We offer competitive salaries.
We have regular performance reviews and all the tools you need to thrive in your position, including the latest tech.
This is a fully remote role, working for a remote-first organisation.
We’re location-agnostic. Career progression at Finance & Software is based on merit.
We’re devoted to continuous improvement in everything we do.
Join a culturally diverse and inclusive team.

**Job Types**: Part-time, Fixed term contract, Freelance
Contract length: 6 months
Part-time hours: 18-25 per week

**Salary**: From £1,800.00 per month

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Signing bonus
- Yearly bonus

Work Location: Hybrid remote in London, NW4 3BY



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