Associate, Client Support

2 weeks ago

London, United Kingdom MUFG Full time

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

Client Support Management Team is part of Client Management Services Division which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to both to both MUFG Bank London and MUFG Securities.

MAIN PURPOSE OF THE ROLE

This role is to support Client Support team lead with the build-out of a Client Support Centre of Excellence, with the responsibility for all planning and execution of the related activities across the required business lines.

As a significant support function, interacting with the customer and internal stakeholders, customer experience is paramount for the team. This individual will be key point of contact for a number of desks in relation to client management related activities including full management of end to end onboarding for new clients and new product set ups. Delivery of these activities and proficient management Information is essential to succeeding in this area.

KEY RESPONSIBILITIES
- Key point of contact for Client support activities across a number of desks within Corporate, FI and Global Markets Front Office
- Dedicated point of contact for end to end onboarding co ordination: drive liaison with KYC, Legal, Credit and operational teams
- Proactively find solutions to reduce time to market for onboarding
- Identifying opportunities for improving our end-to-end customer experience
- Identification of key dependencies and driving stakeholder engagement through to resolution
- Identification and forward planning of all initiatives where client support will be a requirement
- Acting as Client Support SME, developing a good understanding of key systems and end to end process across Bank and Securities
- Co-ordination with internal teams with regards lifecycle management related activities e.g. account opening & closing, RMA Set up, mandate changes, other operational set up,
- Direct interaction with client regarding end to end onboarding
- Status reporting across multiple business lines and functions within the organisation
- Maintain and Publish meaningful MI relating to Client Support Activities
- Identifying opportunities for improving our end-to-end customer experience
- Identification of key dependencies, stakeholder engagement through to resolution
- Support the Head of Relationship Support across both Bank and Securities on all related matters

WORK EXPERIENCE

Essential:

- One or more of the following is _essential_:

- 5 years + in Front Office (1LoD) management environment
- 3 years + Relationship management experience with a proven track record of delivery

Preferred:

- Relationship Manager experience
- Previous experience within a top tier financial institution preferable, but not essential

SKILLS AND EXPERIENCE

Functional / Technical Competencies:
Essential
- Tangible experience of Client Relationship Management within a complex organizational structure, with the ability to demonstrate

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