Client Services Support Associate

2 weeks ago

London, United Kingdom S&P Global Full time

S&P Global Market Intelligence - Research, Advisory & Specialty Solutions

**The Role**: Associate, Issuer Solutions Client Services

**The Team**:
The Issuer Solutions Client Services group supports investor relations teams at publicly traded companies by providing ongoing product training and best practice advisory, while simultaneously collaborating with colleagues in other Issuer Solutions business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.

**The Impact**:
The Issuer Solutions Client Services (ISCS) Associate works directly with Investor Relations Officers (IROs) as well as c-suite executives who utilize our IR desktop software platform that allows IROs to effectively and efficiently interact with institutional investors, target potential new investors, and analyze the impact of their efforts on its shareholder base and stock performance. The ISCS Associate serves as an invaluable partner and resource to our clients enabling them to meet and exceed their IR needs and goals.

What’s In It For You

You will closely collaborate with business leaders and key internal stakeholders providing exposure to product management and development, sales and marketing, and a variety of other areas of the Issuer Solutions business

**Responsibilities**:
Engage with clients to exceed the expectations set for monthly and quarterly key performance indicators in the following areas: training sessions, leading on-site meetings and account reviews, continuing product education, presenting best practices for Investor Relations workflow, while delivering extraordinary customer service

Troubleshoot client issues and work with internal and external groups to solve client problems, and communicate effectively through resolution

Document written and verbal client communication in our internal CRM system

Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements and enhancement requests and ideas

What We’re Looking For

Bachelor’s degree in Finance, Economics, Management, Business Administration, Marketing or relevant field

Minimum of 2 years experience in account management, client success, or other client-facing roles

Minimum of 2 years experience working in a professional/corporate role

Capital markets/financial industry knowledge and interest

Excellent written and verbal communication skills and an outstanding customer service orientation

Strong organizational skills and ability to manage multiple tasks

The ability to work well both independently and within a team

The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

**Job ID**: 286718

**Posted On**: 2023-06-01

**Location**: London, United Kingdom

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