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Senior Administrator/team Deputy Team
3 weeks ago
We are working with an award winning, innovative and progressive Financial Services Consultancy who are now seeking a new Senior Administrator/Team Deputy within the Central Services division.
This area of the business supports their pension scheme administration service in delivering business as usual services. You will be supporting the Central Team Manager in managing and developing a team (8 at the moment and growing) who offer first-linein-bound call support, process incoming digital and physical post, follow processes, update records, input data and provide support across the administration service.
Alongside the Central Team Manager, you will be responsible for helping to grow the Central Team and the personal development of the team members so that they achieve both individual and team targets and you will actively encourage their learning and development.Furthermore you will be responsible for but not limited to:
- Supporting the Central Team Manager and covering the operational teams where necessary that can include the ongoing management, supervision, training and development of Central Team administrators
- Attending internal and external meetings to provide support and guidance on operational related administration issues.
- Allocate, process and review high volumes of a range of member events ensuring they comply with scheme rules, legislation and internal standards.
- Prioritising you and your team’s work to ensure delivery of member events to a high standard and in accordance with client Service Level Agreements.
As someone who is team orientated with good interpersonal skills and a logical approach to problem solving, you will ideally possess some supervisory experience and now looking to further develop these skills, coupled with possessing strong leadership andexcellent customer service and communication skills.
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