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Deputy Pensions Team Leader
3 months ago
We’re growing and we want you to be part of our journey.
Deputy Team Leader - Pensions Administration
At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.
Our Pensions Administration Team
We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll delivery the best possible experience for every member on their road to retirement and beyond.
What’s the role?
Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and technically competent Deputy Team Leader to join our team.
You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes. You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs.
Key responsibilities:
- Oversee and prioritise the allocation of all incoming work.
- Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements.
- Process member events within deadlines ensuring compliance with Isio’s standards as well as scheme rules and legislation.
- Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation.
- Provide support and share knowledge across the team.
- Maintain a culture which reflects Isio’s values and puts the member at the heart of all activities.
- Attend and present at both internal and external meetings (including Trustee and/or client meetings).
- Keeping up to date with technical and scheme changes, particularly those that impact your portfolio of schemes.
- Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.
- Identify non-core fee projects and ensure these are raised with the client in a timely manner.
- Be positive and professional at all times, displaying strong leadership skills to help build relationships with others.
Key skills and experience
We’re looking for new colleagues with the following skills and expertise - but, please do apply if you don’t hit every requirement and still think you would be great for the role. Our business is better with a diverse range of experience, so we’ll consider each application on its own merits.
- Experience - an experienced deputy team leader / strong senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes.
- Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations.
- A great communicator - the ability to communicate with clients, members and colleagues with impact and credibility.
- Enthusiasm and motivation - a unwavering desire to solve problems and deliver excellent customer service.
- Excellent time management - the ability to manage resources across multiple tasks with a proven track record of consistently delivering to deadlines.
- A great team worker - an emerging role model within Isio, with the ability to support and develop others.
- Experience of presenting administration reports and communicating with clients/trustees.
- Experience of managing, mentoring, supervising, and developing teams.
What we offer you
Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.
On top, we also offer:
- A competitive remuneration package, including a discretionary bonus scheme
- A defined contribution pension scheme
- Life insurance
- Healthcare benefits
- Income protection
- 25 days annual leave, plus bank holidays and two 'Company’ days - a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
- Corporate Social Responsibility (CSR) allowance
- Flexible working
- A flexible benefits package
- Development programmes including technical and non-technical training support and mentor programmes
- Study support including materials, exam fees and study days.
Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
