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Deputy Team Leader

2 months ago

Croydon, Greater London, United Kingdom Isio Full time
About the Role

We are seeking a highly skilled and experienced Deputy Team Leader to join our Pensions Administration Team at Isio. As a key member of our team, you will be responsible for overseeing the delivery of high-quality administration services to our clients and their members.

Key Responsibilities
  • Service Delivery: Oversee and prioritize the allocation of all incoming work to ensure timely and accurate delivery of services to clients and their members.
  • Team Support: Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Quality Assurance: Conduct regular peer reviews and checks to ensure that work is of a high standard and compliant with client Service Level Agreements and regulatory requirements.
  • Client Relationships: Build and maintain strong relationships with clients and their members to ensure their needs are met and exceeded.
  • Technical Expertise: Stay up-to-date with technical and scheme changes, particularly those that impact your portfolio of schemes.
  • Project Management: Take responsibility for ad-hoc projects, ensuring all deadlines are met and quality is of a high standard.
  • Communication: Communicate effectively with clients, team members, and other stakeholders to ensure seamless delivery of services.
Requirements
  • Experience: An experienced Deputy Team Leader or strong Senior Pensions Administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes.
  • Customer Focus: Excellent customer service focus with the ability to assess client needs, build relationships, and manage expectations.
  • Communication Skills: A great communicator with the ability to communicate with impact and credibility.
  • Time Management: Excellent time management skills with the ability to manage resources across multiple tasks and consistently deliver to deadlines.
  • Teamwork: A great team worker with the ability to support and develop others.
About Isio

Isio is a people-first business that is committed to creating better outcomes for our people, our clients, and society. We believe in working in partnership with our clients and each other to deliver the best possible experience for every member on their road to retirement and beyond.

What We Offer
  • Competitive Remuneration Package: A competitive remuneration package, including a bonus scheme.
  • Pension Scheme: A defined contribution pension scheme.
  • Life Insurance: Life insurance.
  • Healthcare Benefits: Healthcare benefits.
  • Income Protection Benefits: Income protection benefits.
  • Annual Leave: 25 days annual leave (plus bank holidays) as standard, with the option to purchase additional days of holiday.
  • Flexible Working: Flexible working opportunities.
  • Internal Development Programmes: Internal development programmes, including technical and non-technical training support and mentor programmes.