Deputy Team Leader
2 weeks ago
We are seeking a highly skilled and experienced Deputy Team Leader to join our Pensions Administration Team at Isio. As a key member of our team, you will be responsible for overseeing the day-to-day activities of our pension scheme clients, ensuring delivery of high-quality services and compliance with client Service Level Agreements.
Key Responsibilities- Portfolio Management: Oversee and prioritize the allocation of incoming work, ensuring timely delivery and high-quality results.
- Client Service: Take responsibility for all work to ensure delivery is of a high standard and in accordance with client Service Level Agreements.
- Member Events: Process member events within deadlines, ensuring compliance with Isio's standards, scheme rules, and legislation.
- Peer Review: Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation.
- Team Support: Provide support and share knowledge across the team, maintaining a culture that reflects Isio's values and puts the member at the heart of all activities.
- Meetings and Presentations: Attend and present at both internal and external meetings, including Trustee and/or client meetings.
- Technical Knowledge: Keep up to date with technical and scheme changes, particularly those that impact your portfolio of schemes.
- Ad Hoc Projects: Take responsibility for ad hoc projects, ensuring all deadlines are met and quality is of a high standard.
- Non-Core Fee Projects: Identify non-core fee projects and ensure these are raised with the client in a timely manner.
- Leadership Skills: Demonstrate strong leadership skills, building relationships with others and promoting a positive and professional work environment.
- Experience: An experienced Deputy Team Leader or strong Senior Pensions Administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes.
- Customer Service: Excellent customer service focus, with the ability to assess client needs, build relationships, and manage expectations.
- Communication: A great communicator, able to communicate with clients, members, and colleagues with impact and credibility.
- Time Management: Excellent time management, with the ability to manage resources across multiple tasks and consistently deliver to deadlines.
- Teamwork: A great team worker, with the ability to support and develop others, and an emerging role model within Isio.
- Presentation and Reporting: Experience of presenting administration reports and communicating with clients/trustees.
- Team Management: Experience of managing, mentoring, supervising, and developing teams.
- Competitive Remuneration: A competitive remuneration package, including a bonus scheme.
- Pension Scheme: A defined contribution pension scheme.
- Life Insurance: Life insurance.
- Healthcare Benefits: Healthcare benefits.
- Income Protection: Income protection benefits.
- Annual Leave: 25 days annual leave (plus bank holidays) as standard, with the option to purchase additional days of holiday.
- Company Days: Two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas.
- Flexible Working: Flexible working opportunities.
- Flexible Benefits: A flexible benefits package.
- Internal Development: Internal development programmes, including technical and non-technical training support and mentor programmes.
- Study Support: Market leading study support to pursue professional qualifications via the Pensions Management Institute, with salary increases awarded for exam passes.
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