Retail Application Support Specialist
7 months ago
Are you ready to be at the forefront of cutting-edge Retail and Web Retail technology? Join a global retail system provider with a vision to empower retailers with real control over their destiny. We're seeking a highly skilled Retail Application Support Specialist to ensure a seamless experience for customers and partners with a suite of products and hosted systems.
**About the Role**:
**Responsibilities**:
- Efficiently communicate with customers to address their needs.
- Drive and own P1/2 issues for timely resolution.
- Participate in customer technical meetings and service reviews.
- Follow Change, Incident, and Problem management according to company guidelines.
- Analyze and reproduce customer-reported issues.
- Provide occasional out-of-hours support for urgent customer issues on a weekly rota basis.
- Configure management in multiple environments.
**Requirements**:
- 2+ years of experience in a retail back office environment.
- Excellent English communication skills (spoken and written).
- Solid working experience in a retail function, driving high customer satisfaction.
- Strong analytical and problem-solving skills with a strong automation/monitoring mindset.
- Experience using change, incidents, and problem management systems such as Zendesk, Jira, or equivalent.
- Excellent documentation skills.
- Flexibility and adaptability to changing priorities.
- A hands-on approach with the ability to deliver results.
- Strong customer service focus with a desire to deliver a high-quality service.
- Excellent ability to communicate effectively with technical and non-technical customer stakeholders.
- Strong communication skills with a demonstrable ability to interact and influence at all levels within the organization.
**Preferred Skills**:
- Retail experience, especially in a web or store environment.
- Experience conducting analysis.
- Database understanding of SQL and ability to query databases and investigate data issues (Preferable).
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£55,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Hertford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: 00065
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