IT Service Desk Team Lead

3 weeks ago


Didcot, United Kingdom Medical Research Council Full time

**Details**:
**Reference number**:

- 353240**Salary**:

- £34,905 - £38,055- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- MRC Band 4**Contract type**:

- Fixed term**Length of employment**:

- 24 months**Business area**:

- MRC - Information Services - Mary Lyon Centre**Type of role**:

- Information Technology**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Didcot, South East England, OX11 0RDAbout the job

**Job summary**:

- As the IT Service Desk Team Lead at the Mary Lyon Centre, you will be a key player in providing exceptional support to end users. Your role will involve managing and leading a small in-house service desk team and collaborating closely with our systems engineering team.**Job description**:
**IT Service Desk Team Lead**

**Harwell Campus, Oxfordshire**

**£34,905-£38,055 per annum (depending on skills and experience)**

**Full time, fixed term for 24 months**

**About Us**
- Are you ready to advance your IT career in one of the world's most renowned Medical Research Centres? If so, we have a challenging and rewarding opportunity for you. _

As the IT Service Desk Team Lead at the Mary Lyon Centre, you will be a key player in providing exceptional support to end users. Your role will involve managing and leading a small in-house service desk team and collaborating closely with our systems engineering team. You will foster a positive and collaborative working environment, mentoring team members and ensuring the day-to-day operations of the service desk run smoothly. In addition, you will provide direct, hands-on assistance with ticket resolutions.

Your contribution is vital to our organisation, as it ensures that our scientific, technical, and administrative colleagues can dedicate their time to their research. We are seeking a team player with a proactive attitude; someone eager to broaden their experience across a wide range of skills and domains in a collaborative and friendly environment.

**Key Responsibilities**

As the IT Service Desk Team Lead, your main duties and key responsibilities include:

- Managing a small local team of service desk analysts
- Ensuring adherence to local service desk processes, procedures, and policies
- Identifying areas for continual improvement in processes, resource allocation, and services offered
- Investigating proactive strategies to improve efficiency and service quality
- Training and mentoring service desk team members
- Serving as a point of escalation to the systems engineering team and management

**Person specification**:
**About You**

You will need to hold/have:

- Degree/HND or equivalent in computer science or relevant IT service desk work experience
- SCCM or software deployment and configuration tools
- Experience in successful management and development of teams within a customer services business setting
- Strong knowledge of and experience in supporting Windows OS

**Benefits**:

- Alongside your salary of £34,905, Medical Research Council contributes £9,424 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**Benefits**:
Choosing to come to work at the MRC (part of UK Research and Innovation (UKRI)) means that you will have access to a whole host of benefits, from a defined-benefit pension scheme and excellent holiday entitlement, to access to employee shopping/travel discounts and a salary sacrifice cycle-to-work scheme. In addition, you will have the opportunity to contribute to the work of a world-class medical research organisation.

The MRC values the diverse skills and experience of its employees and is committed to achieving equality of treatment for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes and abilities.

Things you need to know

**Selection process details**:
**How to Apply**

**Please quote reference MLC 2410**

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Servi



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