HR Help-desk Administrator

2 weeks ago

Didcot, United Kingdom Ricardo Full time

Overview:
**Role**: HR Help-desk Administrator - UK Team

**Location**: Oxford, Didcot

**Role ID**: 2024-2350

**Our vision is to create a safe and sustainable world.**

Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

We are currently looking for a HR Help-desk Administrator to join our HR team supporting our UK operations.

**Key Responsibilities**

**Help-desk**:

- Providing our HR UK Help-desk service, dealing with enquiries coming into our HR Help-desk Sharepoint site in a prompt and effective manner.
- Resolving as many enquiries as possible directly, including doing tasks such as data entry into our various systems including our HR system (Cascade HR), our Employee Management System (EMS) and our finance systems (Agresso/SAP), providing references, resetting passwords, arranging reward vouchers etc
- Allocating more complex enquiries out to others in the team where necessary.
- Ensuring that all enquiry tickets are responded to and closed off within the agreed timescales.

**Employee Lifecycle Support**:

- Supporting the HR Operations Advisor's in dealing with employee lifecycle changes from on-boarding new staff, dealing with changes to terms and conditions, confirmation of maternity/paternity/unpaid leave requests, probation letters etc.
- Any other general duties that may be required from time to time, such as colleague spotlight administration, document destruction, induction activities etc.
- Taking responsibility for the continuous improvement of the HR administration processes along with the rest of the team.
- Excellent organisation and time management skills.
- Excellent literacy, numeracy and attention to detail.
- Strong customer service skills.
- A proactive and ‘can do’ approach.
- A desire for continuous improvement.
- A strong team-working ethic.
- An awareness of the importance of confidentiality and data protection.
- Excellent IT skills (Microsoft Office including Excel). Share-point, Cascade HR and Agresso/SAP software experience desirable but not essential.

**Working here**

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

**Work life balance**

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

**Benefits**

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health.

Our core benefits include 25 days' annual leave, plus 8 flexible bank holidays, a competitive company pension scheme, life assurance and professional subscriptions reimbursement. We also offer a wide range of flexible benefits to suit your lifestyle.

**Diversity, Equality, and Inclusion statement**

We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.

**Next steps**

LI-ZP1

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