Reservations Advisor

2 weeks ago

Bournemouth, United Kingdom Daish Hotels Full time

You’ll get to speak to our wonderful customers, many of whom travel multiple times a year and you’ll be booking great value holidays. You’ll be part of a team where everyone knows your name and you’ll get to enjoy a fun and friendly environment.

The role is full time and includes weekend work on a rota basis - you’ll typically work one full weekend and one Saturday or Sunday per month. To ensure our high service levels, we operate a variety of shifts but there’s not silly early starts or super late nights - our earliest shift is 8am - 4.30pm and our latest is 9.30am - 6pm. Sunday we’re only open 9am - 3pm and you get a full day off in the week in lieu, so you’ve still got plenty of time for a life outside work.

**The Reservations Advisor - Duties and skills**

As a Sales Advisor you'll be the primary or inbound sales for all hotels. You’ll become an expert in all areas of our holidays and assist our customers with selecting the right break for them.

**Duties**:

- Answer inbound calls for booking and brochure enquiries
- Deliver excellent customer service
- Working closely with the various hotels and coach team
- Sending booking paperwork and brochures

**Skills**:
We’re looking for people with the following skills. Any previous travel our tourism experience is welcome but certainly not essential as full training will be provided.
- Hard working and self-motivated
- Ability to work well in team
- Good computer skills (full booking system training will be given
- Excellent customer service skills
- A willingness to learn

**What we offer you**:

- Performance based pay increase after 3 months of employment
- Private mental healthcare provided along with a huge variety or discounts at major retailers and cashback plans.
- Continuous all year-round employment - we don’t close for the winter months
- Employee of the month scheme.
- Enhanced in house training, we invest in you and your career.
- Daish’s manager training academy.
- Apprenticeship schemes
- Extra paid day off for your birthday.
- Buy and sell holiday scheme.
- Heavily discounted holidays at any of our UK wide hotels.
- Coffee shop discount 50%
- Bonus for completing your allocated training
- Refer a friend scheme, split a bonus with your friend when you refer them for a role with us
- Our offices are based in our Bournemouth Sands Hotel which enjoys a great position on Bournemouth’s West Cliff which is near to the beach, Clifftop Park and provides good transport links and is a short walk from Bournemouth’s town centre.
- Free on-site parking

**About the company**:
Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of luxury coaches.

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.

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