Customer Service Advisor

4 days ago

Bournemouth, United Kingdom National Express Group PLC Full time
We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Bournemouth Coach Station.
The shifts for this onsite position in Bournemouth will be 38 hours , working and 5 days from 7 (weekends included) 
Shifts will be between 08:00 to 17:30 Tuesday to Thursday and 08:00 to 18:00 Friday to Monday.
As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.
Successful applications will be invited to attend an onsite interview on either Monday 8th July or Wednesday 10th July.
What you'll do...
Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
Proactively look for opportunities to up-sell National Express services and products
Provide support and assistance to customers, colleagues and driver teams
Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
Ensure established safe working processes are adhered to at all times
Promote a cohesive, empowered and engaged working environment
What you'll need...
English language skills
Experience of front-line customer service in a fast paced environment
Positive attitude to customer service and personal development
Ability to work in a team or independently on your own initiative
Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
The ability to work shift patterns including weekends and bank holidays to meet business demands.
What we offer in return for your hard work and commitment…
Free Coach travel for yourself
Complimentary coach travel for a Nominated Person 
50% discount for friends and family on full fares on our coach services
A free smart comfortable uniform
A company pension
Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
Private online GP service
Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
Endless opportunities for progression within the business
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment

  • Customer Service Advisor

    2 months ago

    Bournemouth, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service Advisor Location: Bournemouth Salary: £23,500 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are looking for an enthusiastic and energetic character to join one of the financial companies based in Bournemouth as an Customer Service Advisor. The ideal candidate will have great customer...

  • Customer Service Advisor

    4 weeks ago

    Bournemouth, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service AdvisorLocation: BournemouthSalary: £23,500Job Type: PermanentWorking hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are looking for an enthusiastic and energetic character to join one of the financial companies based in Bournemouth as an Customer Service Advisor.The ideal candidate will have great customer service...

  • Customer Service Advisor

    2 weeks ago

    Bournemouth, United Kingdom Vitality Full time

    **Vitality, Customer Service Advisor - Advisor Services,** **Bournemouth, £22,000 + Bonus + Benefits** **Shift Pattern - **Mon-Fri between 9am - 6pm (no bank holidays or weekends) **Hybrid role**: - 2 days a week in the office, 3 days a week at home. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With...

  • Customer Service Advisor

    3 weeks ago

    Bournemouth, United Kingdom Dovetail Recruitment Ltd Full time

    **Customer Service Advisor Job in Southbourne** Dovetail Recruitment is excited to be working with a well-established, growing company who are looking for a Customer Service Advisor to work in their small friendly team based in Southbourne. As a Customer Service Advisor, you will be the first point of contact providing telephone and administration support...

  • Customer Service Advisor

    4 weeks ago

    Bournemouth, United Kingdom Bournemouth & Poole College Full time

    **Customer Service Advisor**: We have an exciting opportunity available for a **Customer Service Advisor **to join us on a **full-time, permanent basis** and in return, you will receive a **competitive salary of** **£20,705 per annum.** At Bournemouth & Poole College our staff are passionate and committed to achieving the very best outcomes for our...

  • Customer Service Advisor

    4 weeks ago

    Bournemouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Bournemouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UKs leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    4 weeks ago

    Bournemouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Bournemouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services,...

  • Customer Service Advisor

    3 weeks ago

    Bournemouth, United Kingdom Zest Plan Full time

    **Join our team as a Customer Service Advisor at Zest!**: Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a **Customer Service Advisor** to join our dedicated team. **Why join Zest ?** - Competitive salary of **£25,000**,...

  • Customer Service Advisor

    3 weeks ago

    Bournemouth, United Kingdom Zest Plan Full time

    **Join Our Team as a Customer Service Advisor at Zest!**: Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a **Customer Service Advisor** to join our dedicated team. **Why join Zest ?** - Competitive salary of **£23,000**,...

  • Customer Service Advisor

    2 weeks ago

    Bournemouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Bournemouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Bournemouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UKs leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    3 weeks ago

    Bournemouth, United Kingdom Glow Green Ltd Full time

    **Customer Relations Advisor** **£24,200 p/a** Are you looking to build a career within a thriving, dynamic and digital savvy company? Glow Green is a green energy technology company and we supply solar panels, battery storage, boilers, air conditioning and electric vehicle charging. All our products are installed UK wide through our Glow Green Uber...

  • Customer Service Advisor

    3 weeks ago

    Bournemouth, United Kingdom Glow Green Ltd Full time

    **Customer Relations Advisor** **£22,000 - £23,200 p/a** Are you looking to build a career within a thriving, dynamic and digital savvy company? Glow Green is a green energy technology company and we supply solar panels, battery storage, boilers, air conditioning and electric vehicle charging. All our products are installed UK wide through our Glow...

  • Customer Service Advisor

    2 weeks ago

    Bournemouth, United Kingdom Reed Full time

    A great opportunity to join a busy, well known company near the town centre as a Customer Service Advisor. Whether you're looking for to start a career or simply change fields, this could be the ideal role for you! As a Customer Service Advisor, you will receive lots of great benefits, including: A modern office environment fitted with gym facilities,...

  • customer service advisor

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time £24,000

    Customer Service Advisor Location:Bournemouth Salary: £24,000 per annum (increasing to £25,500 after probation)Hours: Monday-Friday 8:30am - 5:30pm with 1 in every 6 Saturdays 9am - 12pm Our client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team. Reporting to...

  • customer service advisor

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time

    Customer Service AdvisorLocation: BournemouthSalary: 24,000 per annum (increasing to 25,500 after probation)Hours: Monday-Friday 8:30am - 5:30pm with 1 in every 6 Saturdays 9am - 12pmOur client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team.Reporting to the...

  • customer service advisor

    1 month ago

    Bournemouth, Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time

    Customer Service AdvisorLocation: BournemouthSalary: 24,000 per annum (increasing to 25,500 after probation)Hours: Monday-Friday 8:30am - 5:30pm with 1 in every 6 Saturdays 9am - 12pmOur client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team.Reporting to the...

  • customer service advisor

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time

    Customer Service Advisor Location: Bournemouth Salary: 24,000 per annum (increasing to 25,500 after probation) Hours: Monday-Friday 8:30am - 5:30pm with 1 in every 6 Saturdays 9am - 12pm Our client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team. Reporting...

  • Customer Service Advisor

    1 month ago

    Bournemouth, United Kingdom Auto Skills UK Full time

    Customer Service Advisor Basic Salary: Up To £24,000Hours: Monday - Friday 830am till 530pm Location: Bournemouth·NO SALES! ·28 Days Holiday plus Bank Holidays ·Birthday Off ·Beer Fridge every Friday ·Exclusive Discounts & Offers - Most Major Retailers ·Access to health & wellbeing services   If you are looking for a fun, happy working environment,...

  • Customer Service Advisor

    4 weeks ago

    Bournemouth, United Kingdom Auto Skills UK Full time

    Customer Service Advisor Basic Salary: Up To £24,000 Hours: Monday - Friday 830am till 530pm Location: Bournemouth ·NO SALES! ·28 Days Holiday plus Bank Holidays ·Birthday Off ·Beer Fridge every Friday ·Exclusive Discounts & Offers - Most Major Retailers ·Access to health & wellbeing services   If you are looking for a fun, happy working...