Senior Membership Advisor

4 weeks ago


Bournemouth, United Kingdom BH Live Full time

Senior Membership Advisor - Bournemouth, Dorset

  • Site Location: BH Live Active – Littledown
  • Salary: £27,006 per annum
  • Hours: 37 hours per week
  • Contract Type: Full Time - Permanent

The role:

BH Live is recruiting for a Senior Membership Advisor to join our team at BH Live Active Littledown. Located a short drive from Bournemouth town centre, BH Live Active, Littledown offers access to high-quality fitness facilities including a cardio area, free weights, functional fitness space, group fitness studios including spin, and junior activities studio. We're also equipped with an 8-court sports hall, spa facilities, swimming pools, Terrace Café, soft play and Lookout at Littledown bar.

You will:

  • Work with the Membership Team to acquire new members and retain existing members
  • Be responsible for the effective workflow of all sales and lead generation systems relating to Memberships
  • Be responsible for the effective planning and delivery of Outreach activities
  • Work with the Membership / Marketing Teams in creating and delivering engaging and timely social media content
  • Sell with integrity whilst actively working towards set sales and lead targets.
  • Follow up on prospects and deal with all enquiries relating to membership.
  • Provide centre tours to our customers and potential members.
  • Build a loyal membership base by providing great customer service.
  • Generate and help support the team achieve sales and lead targets.
  • Support our Membership Advisors.

To be successful you will need:

  • Good organisational skills
  • Previous sales experience
  • A natural ability to interact with all types of people.
  • To use effective selling techniques.
  • Provide great customer service.
  • A passion for the leisure industry.
  • Drive to achieve targets.
  • A flexible working approach
  • The ability to work hours aligned to the centres opening hours, which may include working weekends, bank holidays and evenings.

We offer:

  • Onsite parking
  • Training and development opportunities
  • Gym membership
  • Health cash plan
  • Company pension matched up to 6% contributions
  • Colleague discount on food and drink
  • Colleague recognition
  • Birthday / Celebratory day off
  • Loyalty Rewards

About BH Live:

BH Live is a leading operator of leisure and event venues – a registered charity and social enterprise. Our vision is to create sustainable and inspiring opportunities, deliver great experiences for our communities and improve health and well-being.

BH Live reserves the right to close the vacancy early should sufficient applications be received.  We therefore highly recommend that you submit your application as soon as possible.


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