Customer Engagement Executive

2 days ago

ShorehambySea, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

We are now recruiting for a Customer Engagement Executive

The Customer Engagement Executive role is an integral part of the business, ensuring customers are kept up to date with Focus Group' product portfolio and upselling new features and addons, tailored to each client. The team are responsible for maintainingrelationships with customers and are their day-to-day contact for adding services to their account.

Principal Responsibilities/Duties
- Carry out introduction & periodic client reviews
- Maintain and adapt product knowledge
- Pass opportunities to other departments, making commission with each conversion
- Understand the sales process from start to finish
- Sell new technologies to existing customers
- Look for referrals from current customers, to build own client base
- Meet set KPI's set by line manager

Essential Skills
- Highly organised
- High level of administrative skills and attention to detail
- Exceptional verbal and written skills
- Competent understanding of sales processes and procedures
- CRM functionality (Full training given)
- Previous phone-based sales experience
- Ability to meet deadlines
- Good interpersonal skills
- Able to problem solve, and turn an issue into a sales opportunity
- Target driven

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

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