Customer Service Executive
1 day ago
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We’re equally delighted to have been named one of ‘The UK’s Best 100 Companies To Work For 2021’, to have scooped an impressive 6thplace in the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.
Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.
We are now recruiting for a Customer Service Executive.
The purpose of this department / team is to deliver exceptional Customer Service support to Focus Group customers.
Main duties of this role are:
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the Focus Group CRM system
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Profit sharing
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
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