Customer Service Executive
2 months ago
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.
We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.
We are now recruiting for a Customer Service Executive.
The purpose of this department / team is to deliver exceptional Customer Service support to Focus Group customers.
Main duties of the Customer Service Executive include:
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the Focus Group CRM system
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group
- Keep up to date with industry regulatory changes
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Store discount
- Wellness programme
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: One location
Flextime
-
Customer Service Executive
3 months ago
Shoreham by Sea, United Kingdom First Recruitment Services Full time**Position**:Customer Service Executive - **Salary**: £25,000 - **Location**: Shoreham By Sea - **Hours**:9am to 5.30pm Monday to Friday - Free parking, great benefits and excellent working environment We are recruiting for a Customer Service Executive to join a large employer with modern offices and a fun atmosphere in the Shoreham area. Experience...
-
Customer Service Executive
3 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...
-
Customer Service Executive
3 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...
-
Customer Loyalty Executive
3 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...
-
Customer Loyalty Executive
2 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...
-
Customer Engagement Executive
3 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Please Note That Official Job Title For The Role Is Customer Loyalty ExecutiveReporting to: Customer Loyalty Team Leader Location: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000 + up to £1,000pcm Commission / Bonus Our Values Respect - Treat colleagues and customers with respect Integrity - Uphold the...
-
Customer Engagement Executive
2 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Please Note That Official Job Title For The Role Is Customer Loyalty ExecutiveReporting to: Customer Loyalty Team LeaderLocation:HQShoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000 + up to £1,000pcm Commission / BonusOur Values:Respect - Treat colleagues and customers with respect.Integrity - Uphold the highest...
-
Customer Service Representative
3 months ago
Shoreham by Sea, United Kingdom Watches and Crystals Full timeJob description Watches and Crystals is a diverse company and cover sales nationally and internationally in the luxury and fashion watch and jewellery market. Due to expansion we are looking for an additional hard working person to join our busy team and help with stable expansion in our ever growing team. Job Summary: An E-commerce Customer Service Agent...
-
Customer Service Advisor
3 months ago
Shoreham by Sea, United Kingdom Heritage Parts Centre Full timeHere at Heritage Parts Centre, it's more than just about selling classic car parts, it's about helping customers achieve their vision, about having whatever they need to keep their most prized possession on the road, and enabling them to achieve a way of life. We believe that each and every member of the team has a vital part to play in helping our customers...
-
Support Executive
3 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We’re equally delighted to have been named one of ‘The UK’s Best 100 Companies To Work For 2021’, to have scooped an impressive 6thplace in the telecoms sector and to have been awarded a 1* accreditation by Best Companies -...
-
Executive Assistant to Executive Leadership Team
1 month ago
Shoreham-by-Sea, United Kingdom Focus Group Full timeJob Title: Executive Assistant to Executive Leadership TeamSalary: £40,000 to £45,000Location: Shoreham-by-Sea (full time in office with occasional WFH possibilities)Established in 2003, Focus Group is proud to be one of the UKs fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000...
-
Executive Assistant to Executive Leadership Team
1 month ago
Shoreham-By-Sea, United Kingdom Focus Group Full timeJob Title: Executive Assistant to Executive Leadership TeamSalary: £40,000 to £45,000Location: Shoreham-by-Sea (full time in office with occasional WFH possibilities)Established in 2003, Focus Group is proud to be one of the UKs fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000...
-
Customer Loyalty Specialist
3 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timePosition Title: Customer Loyalty ExecutiveReporting To: Customer Loyalty Team LeaderWork Arrangement: Hybrid ModelCompensation: £23,000 - £25,000 with potential monthly bonuses up to £1,000Core Values:Respect: Uphold respect for colleagues and clients alike.Integrity: Maintain the highest standards of honesty and fairness.Collaboration: Foster teamwork...
-
Customer Loyalty Specialist
2 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Please Note That Official Job Title For The Role Is Customer Loyalty ExecutiveReporting to: Customer Loyalty Team LeaderLocation:HQShoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000 + up to £1,000pcm Commission / BonusOur ValuesRespect - Treat colleagues and customers with respect.Integrity - Uphold the highest...
-
Client Retention Executive
2 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Please Note That Official Job Title For The Role Is Customer Loyalty ExecutiveReporting to: Customer Loyalty Team LeaderLocation:HQShoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000 + up to £1,000pcm Commission / BonusOur Values:Respect - Treat colleagues and customers with respect.Integrity - Uphold the highest...
-
Customer Service Representative
1 day ago
Shoreham-by-Sea, West Sussex, United Kingdom NEXT Full timeAbout the Role:To be a successful In Store Cleaner at NEXT, you will:Work to a busy schedule to maintain a clean and tidy store environment, including sales floors, offices, staffroom, toilet facilities, and general back areas.Utilize various cleaning techniques across all areas to ensure a high standard of cleanliness.Ensure the safety of yourself,...
-
Executive Assistant to Executive Leadership Team
2 months ago
Shoreham-by-Sea, United Kingdom Focus Group Full timeJob Title: Executive Assistant to Executive Leadership TeamSalary: £40,000 to £45,000Location: Shoreham-by-Sea (full time in office with occasional WFH possibilities) Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers...
-
Executive Assistant to Executive Leadership Team
4 weeks ago
Shoreham-by-Sea, United Kingdom Focus Group Full timeJob Title: Executive Assistant to Executive Leadership TeamSalary: £40,000 to £50,000Location: Shoreham-by-Sea (full time in office with occasional WFH possibilities) Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers...
-
Customer Service Advisor
3 months ago
Shoreham by Sea, United Kingdom JTX Fitness Full timeLooking for a new Customer Service role? Available Mon-Fri 9-5.30? Keen to work for a friendly family-run business? If so read on, we're looking for two new team members. Tasks We are an eCommerce business, selling our own range of fitness equipment direct to the general public. This could be to help them make a purchase, sort out delivery issues or...
-
Sales Development Executive
1 day ago
Shoreham-by-Sea, West Sussex, United Kingdom Pareto Full timeAbout the RolePareto is seeking a highly motivated and target-driven individual to join their dynamic team as a Business Development Executive. As a key member of the sales team, you will be responsible for generating new business opportunities for the company's various products.Key ResponsibilitiesBuild and maintain a personal book of clients through...