Warehouse and Customer Service Administrator

7 days ago


StokeonTrent, United Kingdom Shake That Weight LTD Full time

Shake That Weight LTD is a family-owned business based in Fenton, Stoke-on-Trent, who develop and distribute weight loss and sports nutrition products online.

**Job Role**
- Responding to customer online reviews.
- Managing communications with couriers to resolve customer delivery issues.
- Managing stock levels and ordering new stock/supplies via our inventory system.
- Liasing with suppliers and transport companies to arrange deliveries and customs documentation.
- Managing customer returns and placing replacement orders.
- Occasionally supporting the warehouse to pack orders during busy periods or staff leave.
- Occasionally taking orders from customers over the phone.
- All other duties reasonable associated with your job title.
- Previous customer service experience.
- Competent computer literacy i.e experience of operating computer systems daily, with a good working understanding of Microsoft office products.
- Knowledge of inventory system processes such as purchase orders and stock transfers.
- Detail orientated.
- Good communication skills.
- Professional written communication style and ability to deal with challenging customers.
- Professional phone manner.

**Schedule**

Core hours 9am-4pm

Flexible working hours: Start between 8:30-9:30 and finish 7 hours from your start time (15:30-16:30)

**Recruitment Agents need not apply**

Pay: £21,500.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Have you worked with inventory management systems before? Please specify name

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Stoke-On-Trent (required)

Work Location: In person

Application deadline: 14/06/2024



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