![Brooke Harrison Recruitment](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
3 weeks ago
**Location**: Horwich
**Salary**: £22,510 + Uncapped Commission + Benefits (CEMAP funding)
**Company Overview**:
Join a fast-growing mortgage business at their state-of-the-art offices in Horwich. With a leading reputation in the mortgage industry, our client is well-established and recognized as one of the best in class. The company is experiencing growth, providing an exciting opportunity for a Trainee Secured Loan Advisor to join their high-performing team.
**Role Overview**:
As a Customer Contact Agent, you will be part of a dynamic team with hot leads provided. The role involves conducting initial fact-find calls to gather essential data for qualified bridging advisers. Operating within a compliant framework, you will ensure customers secure the most suitable mortgage product.
**The perks**
- Rising holiday entitlement up to a maximum of 30 days (excluding bank holidays)
- Your birthday off work
- **CeMap Funding**:
- Holiday buy & sell scheme
- Private Healthcare with Vitality Health
- Death in service cover
- 12 flexible WFH days per year
- Fee-free Fluent products for your friends and family
- Regular social and charity events
- Onsite food provision and restaurant facilities
- Free tea, coffee & fresh fruit daily
- ‘Freebie Fridays’ on the first Friday of every month
- Cycle to work scheme
- Access to stimulating training & development
- In-house leadership academy for future leaders
- Great location close to transport links
- Free parking onsite
**Essential Criteria**:
- **Proven experience of working successfully to sales targets**:
- Current or recent experience in an outbound call environment
- Ability to respond quickly to training and adapt to changes within the industry
- Proven experience in outbound sales, objection handling
- Able to carry out processes in a compliant manner
- Able to demonstrate achievements against a wide range of competencies
- Experience in a busy sales environment
**Desirable Criteria**:
- Current or recent experience in a regulated finance company
- Experience of broking/lending in the mortgage market
- Experience of broking/lending in the second charge market
- CeMap Level 1 (working towards Full CeMap)
**Hours**
- 40 per week, shift based
- Monday 9am-7pm
- **Earlies**:Tuesday 9am-6pm, Wednesday & Thursday 9am-5:30pm
- **Lates**: Tuesday 10am-7pm, Wednesday & Thursday 10:30am-7pm
- One Saturday in every 4 weeks 9am-2pm.
Reference ID: NBC
**Salary**: £22,150.00-£35,000.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Transport links
Supplemental pay types:
- Bonus scheme
**Experience**:
- Proven experience of working successfully to sales targets: 1 year (required)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Horwich and Blackrod (required)
Work Location: In person
Reference ID: nbc
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