Customer Support Agent

4 weeks ago


London, United Kingdom Illuvium Full time

**Role Description**:
We are looking to expand our Customer Support team with a Customer Support Agent to assist our customers with technical problems when using Illuvium DAO's products and services. Customer Support Agents are responsible for resolving customer queries, reporting issues back to the team, recommending solutions, and guiding users through features and functionalities.

**About Illuvium**:
**Responsibilities**:

- Respond to customer inquiries promptly and accurately
- Identify customer needs and guide them through the use of specific features
- Analyze and report product malfunctions to the team
- Develop and maintain a comprehensive knowledge base of common issues and their resolutions
- Collaborate with team members to share feature requests and effective workarounds
- Keep customers informed about new features and functionalities
- Follow up with customers to ensure the resolution of technical issues
- Collect customer feedback and share insights with the Product, Sales, and Marketing teams
- Participate in product training sessions to stay updated on the latest features and updates
- Monitor and analyze customer satisfaction metrics to identify areas for improvement

**Skills and Qualifications**:

- A curious mindset, eager to explore and understand complex issues in order to provide effective solutions
- Ability to remain calm and composed in a fast-paced, high-pressure environment
- Empathy and active listening skills to de-escalate situations and identify the root causes of problems
- Strong analytical skills to identify patterns in customer issues and suggest improvements
- Familiarity with the latest trends in customer support, including AI and self-service tools
- Experience with support ticketing systems, such as Zendesk
- A keen interest in the gaming and cryptocurrency industries
- A proactive approach to learning
- Excellent problem-solving skills
- Excellent verbal and written communication skills

**Preferred Qualifications**:

- Prior experience in a Customer Support Specialist role or a similar position

**Location**:
All of our jobs are 100% remote and we are looking to find the best talent globally



  • London, United Kingdom Agent Provocateur Full time

    Job Description Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently...


  • London, United Kingdom Agent Provocateur Full time

    Job DescriptionAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently...


  • London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for a...


  • London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Please make sure you read the...


  • Greater London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Check all associated application...


  • Greater London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...


  • Greater London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for a...


  • Greater London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...


  • Greater London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...


  • London, United Kingdom Australasian Recruitment Company Full time

    **Customer Support Agent** **Salary: £29,120 per annum** Do you enjoy providing exceptional customer service? Then this temporary role as a Customer Support Agent for the world’s largest car sharing marketplace could be for you! This is a 4 month fixed term contract to work within the Customer Support team and serve as the main point of contact for...


  • London, United Kingdom Page Personnel Secretarial & Business Support Full time

    The role will be based in Central London and the company are looking for a Customer Service Agent to join their team that specialises in retail. This will involve being the first point of contact for customers. **Client Details** A global retail company in the heart of London looking for a Customer Service Agent to join their fast growing team with lots of...


  • London, United Kingdom Infinite Impact Industries Full time

    We are thrilled to invite dynamic and service-oriented individuals to join our team as Remote Customer Support Agents. This fully remote role is a rare opportunity to connect with a varied customer base and play a vital role in our organization, all from the comfort of your own home. As a Remote Customer Support Agent, you will serve as the lifeline between...


  • London, United Kingdom Lawhive Full time

    Who we are?We’re on a mission to make sure everyone has access to the law.Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.Equal access to...


  • London, United Kingdom Allied Gold Ltd Full time

    We are a family-run business producing jewellery for over 40 years with an extensive company portfolio, our specialty being wedding and engagement rings. We have built a reputation for reliability, craftsmanship, and innovation of which we are proud and continuously strive to be the leaders in innovation and design. We are recruiting for a Customer Service...

  • Trainee Estate Agent

    14 hours ago


    Greater London, United Kingdom Dexters Estate Agent Group Full time

    Are you good with people, love building relationships and ambitious to grow your career? Do you want to earn fantastic money - if so **we are looking for you**!** You don't need to have property experience, just a bubbly personality, determination and passion to succeed and we can teach you to be the best! If this sounds like you, come and join our Sales...


  • London, United Kingdom Bits Full time

    Please only apply if you are happy to be based in our Camden (London) office 4-days a week and have significant experience in customer support.About Bits:Bits is a leading London-based fintech startup committed to promoting financial inclusion and assisting individuals in building credit. With the support of Y Combinator, our company has experienced rapid...


  • London, United Kingdom ConnectCo Limited Full time

    We are seeking a highly motivated and customer-focused Customer Care Agent to join our growing support team. In this role, you will play a critical role in providing exceptional customer service and support to our clients. Responding to customer inquiries via phone, email, and chat, and providing accurate and timely resolutions to customer issues. ...


  • London, United Kingdom Bits Full time

    Please only apply if your happy to be based in our Camden (London) office 4-days a week and have the below experience.About Bits:Bits is a London-based fintech startup focused on promoting financial inclusion and helping individuals build credit. Backed by Y Combinator, we are rapidly growing and currently support over 300,000 customers across the UK.About...


  • London, United Kingdom Dexters Estate Agent Group Full time

    **Are you looking for a head start in your career?** **We are looking for an enthusiastic person to join our Pimlico Academy as a Customer Care Consultant to help handle incoming calls from all types of clients. They will be dealing with sales, lettings, property management, 3rd party referrals and much more. With flexible hours and competitive pay, this...

  • Sales Assistant

    1 day ago


    London, United Kingdom Agent Provocateur Full time

    Job Description Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and...