Customer Insight Manager

3 weeks ago


Birmingham, United Kingdom Harnham Full time

**CUSTOMER INSIGHT MANAGER**

**UP TO £65,000**

**BIRMINGHAM (HYBRID)**

This role is a great opportunity for an insight analyst to take on a management role for one of the world's most prestigious banking groups.

**THE COMPANY**

The company are world-renowned and a significant player in the banking industry and look to maintain their position for years to come and continue to push on. Additionally, they pride themselves on maintaining the highest possible ethical standards. Thisrole would be joining a team of 3, supporting an important client relationship, whilst being part of a wider team of 22.

**THE ROLE**

The role itself will include the following responsibilities:

- Using SQL to analyse customer behaviour such as their purchasing
- Overlaps with credit roles, looking into credit activity with major clients
- Understanding the customer journey and all commercial aspects
- Using propensity and segmentation models
- Providing insight and expertise on customer patterns, behaviour and optimising market channels
- Implement A/B testing to share with the business
- Managing relationships with stakeholders

**SKILLS AND EXPERIENCE**
- SQL (or SAS) essential
- Experience working with and influencing stakeholders
- Knowledge of a range of tools
- 4/5 years' customer insight experience

**BENEFITS**
- Chance to work for a reputable organisation
- Hybrid working
- Learning opportunities
- Up to £65,000

**HOW TO APPLY



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