Insights Analyst

3 weeks ago


Birmingham, United Kingdom Harnham Full time

**INSIGHTS ANALYST**

**BIRMINGHAM (hybrid)**

**£35,000 - £45,000**

This is a fantastic opportunity to join the Analytics team in the Birmingham office of this well-established telecommunications company. With the chance for your work to make a positive impact across customers and the wider business, this position wouldbe perfect for any insight analyst looking to see their work make a difference in a new and exciting role.

**THE COMPANY**

This is a well-known communications company currently channelling major investments into their digital transformation to the newest tech and best propositions for their customers. With this company's large customer database, you will have over 30 millioncustomers' worth of data to work with, thus actively using your skillset and developing your analytics skills further.

**THE ROLE**

You will be joining a team that operates in squads while working alongside other data professionals. You can expect to:

- work daily with SQL to handle large customer data sets
- provide actionable insights that can be fed back to the various teams and departments
- work on projects across customer churn, acquisition and retention, as well as looking at customers as households and how to maximise product offerings and customer service
- analyse campaigns and marketing in relation to customer segments and drive recommendations

**YOUR SKILLS AND EXPERIENCE**

You will be expected to:

- Have experience of insight analytics, and a strong understanding of customer behaviour analytics
- Have strong SQL proficiency, and a visualisation software, e.g. Tableau, Qlik, Power BI
- Have a strong numerical background, with good problem-solving skills and strong analysis skills
- Be confident in your management of stakeholders
- Have excellent communication skills for reporting to the wider business

**THE BENEFITS**
- £35,000 - £45,000
- Wider benefits package
- Expert training opportunities learning from some of the best in the business
- Hybrid working - 3 days in the office, 2 from home

**HOW TO APPLY**

This role not for you? I cover various positions within Marketing & Insight across the North and Midlands, so get in touch for any others that take your interest or for a chat about the market


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