Resident Liaison Officer

2 weeks ago


Birmingham, United Kingdom Howells Solutions Full time

**Resident Liaison Officer - Social Housing Planned Works**
**Kitchen & bathroom refurbishment scheme**
**Full time, permanent**

Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to work on a Social Housing Planned Works project in the Birmingham area.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queriesquickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
**Key Responsibilities include**:

- Social Housing planned maintenance experience
- Full clean driving licence
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out

**Salary & Benefits**

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Howells is acting as an Employment Agency in relation to this vacancy.


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