Service Delivery Manager
4 weeks ago
**Service Delivery Manager**
£30k-£35k | 6 months contract | Hams Hall
**The Role**
The Service Delivery Supervisor is a key role which will focus on supporting the service delivery team in developing, improving processes, documenting, and executing new service delivery processes, ensuring invoice validation and sales invoices are completedwithin the agreed timelines.
**Specific Responsibilities**
- Supervise the service delivery team with direct responsibility for the management the team, being responsible for 1:1s and appraisals of the team.
- Work with service delivery manager on team development plans
- Execute team training to provide a strong multi skilled team
- Monitor, update and improve service delivery processes and procedure
- Validate carrier invoices against our own reporting and clear within the agreed timeline
- Creation of sales invoices to client within the agree timeline
- Analyse transport costs and sales and highlight any cost saving opportunities
- Act as the point of escalation for the clients, commercial and operational teams
**The Person**
- Experience of working in a busy service delivery team and able to demonstrate a strong customer service mentality
- Experience of SAP, MS Office, CRM and other CS tools
- Ability to work in fast paced environment working to tight deadlines
- Excellent communication skills both verbal and written
- People management - including training capabilities
- Good problem solver
- Patience with repetitive activities
- Enthusiastic and positive approach to all interactions both with team members and our customers
- Flexible - Able to facilitate change at short notice
**Hours**
Office hours - office based
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