Service Desk Lead

3 weeks ago

Warwickshire, United Kingdom GCS Recruitment Specialists Ltd Full time

**Service Desk Lead**

The Service Desk Lead will play a crucial role in managing the daily operations of our service desk, ensuring high-quality and consistent service delivery to our clients. They will lead and coach a team of Service Desk Analysts, providing technical guidance, resolving technical incidents, and addressing service requests. The Service Desk Lead will also serve as a technical escalation point for 1st and 2nd Line teams and effectively manage major incidents. They will contribute to continuous service improvement and collaborate with other IT leads to support various projects and initiatives.

**Key Duties & Responsibilities**:

- Proactively manage the Service Desk team and queues to ensure the timely resolution of user queries and technical issues.
- Lead, coach, and mentor Service Desk Analysts, fostering their professional development and enhancing their technical skills.
- Provide technical expertise and guidance to the team, including troubleshooting Windows Server, Windows Desktop OS, TCP/IP Networking Issues, and Application Support.
- Take ownership of major incidents, managing the resolution process, and effectively communicating with stakeholders.
- Establish and enforce robust process management frameworks, ensuring adherence to service desk procedures.
- Collaborate with stakeholders to drive issue resolution and maintain strong relationships.
- Implement service improvement plans to enhance service desk efficiency and effectiveness.
- Stay updated on industry trends and technologies, recommending innovative solutions to improve service delivery.
- Support other IT teams in delivering BAU activities and project implementations.
- Work with IT leaders to develop individual development plans, fostering internal progression and staff retention.

**Qualification & Experience**:

- Previous experience in a customer-focused role, demonstrating excellent communication and interpersonal skills.
- Strong technical experience working with 'Service Desk' tools and processes.
- Proficiency in troubleshooting Windows Server, Windows Desktop OS, TCP/IP Networking Issues, and Application Support.
- Familiarity with Active Directory User/Computer/Group Administration.
- Experience in implementing service improvement plans to enhance service delivery.
- Proven stakeholder relationship management skills.
- At least 2 years of experience in a technical customer-facing role.
- Right to work in the UK is essential as well as full UK driving license

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

  • Service Desk Analyst

    5 days ago

    Warwick, Warwickshire, United Kingdom Adria Solutions Ltd. Full time

    Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our...

  • IT Service Desk Analyst

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom DGH Recruitment Full time

    Job Description IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon...

  • Service Desk Controller

    5 days ago

    Kenilworth, Warwickshire, United Kingdom Hamlin Knight Full time

    Do you want to work for a busy family run automotive organisation who have maintained business levels throughout the pandemic? Our client is a highly reputable and forward thinking manufacturing organisation. Being especially customer-focussed, our client is principally involved with the after sales activities that encompasses servicing, spare parts,...

  • Recruitment Consultant

    4 weeks ago

    Rugby, Warwickshire, United Kingdom Recruitment Pursuits Ltd Full time

    An exciting new opportunity has arisen for an experienced Resourcer to service a busy Industrial temp desk. The agency is an established, industry-leading, multi sector Recruitment Consultancy and services some of the UK's leading blue chip clients based across the country. This is a busy desk and you will resource and recruit the temporary workforce. You...

  • Oracle HCM Specialist

    1 week ago

    Warwickshire, United Kingdom Experis Full time

    Role Title: Oracle HCM Specialist Contract length: 12 months Location: Warwick (Hybrid 2 days per week) Day Rate: £(Apply online only) p/d inside ir35 Role Description The employees in this JRSS will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are...

  • Recruitment Resourcer

    4 weeks ago

    Rugby, Warwickshire, United Kingdom Recruitment Pursuits Ltd Full time

    An exciting new opportunity has arisen for an experienced Resourcer to service a busy Industrial temp desk. The agency is an established, industry-leading, multi sector Recruitment Consultancy and services some of the UK's leading blue chip clients based across the country. This is a busy desk and you will resource and recruit the temporary workforce. You...

  • Oracle Consultant

    3 days ago

    Warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time €400 - €450

    Oracle HCM Specialist - Public Sector Client Day Rate: £400-450 p/d inside Contract duration: 6 months initial contract Location: Warwick 2 days per week Role Description The employees will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in...

  • Oracle Consultant

    1 week ago

    Warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time

    Oracle HCM Specialist - Public Sector Client Day Rate: £400-450 p/d inside Contract duration: 6 months initial contract Location: Warwick 2 days per week Role Description The employees will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in...

  • Oracle Consultant

    1 week ago

    Warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time

    Oracle HCM Specialist - Public Sector ClientDay Rate: £400-450 p/d insideContract duration: 6 months initial contractLocation: Warwick 2 days per weekRole DescriptionThe employees will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in addition to IT...

  • Oracle Consultant

    1 week ago

    Warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time

    Oracle HCM Specialist - Public Sector ClientDay Rate: £400-450 p/d insideContract duration: 6 months initial contractLocation: Warwick 2 days per weekRole DescriptionThe employees will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in addition to IT...

  • Oracle Consultant

    10 hours ago

    warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time

    Oracle HCM Specialist - Public Sector ClientDay Rate: £400-450 p/d insideContract duration: 6 months initial contractLocation: Warwick 2 days per weekRole DescriptionThe employees will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in addition to IT...

  • Oracle Consultant

    1 week ago

    Warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time

    Oracle HCM Specialist - Public Sector ClientDay Rate: £400-450 p/d insideContract duration: 6 months initial contractLocation: Warwick 2 days per weekRole DescriptionThe employees will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in addition to IT...

  • 1st Line Support

    4 weeks ago

    Rugby, Warwickshire, United Kingdom French Selection UK Full time

    FRENCH SELECTION Industries & Services French speaking IT Technical Support Full training provided *** *** Office Based Role *** To provide effective 1st line technical support. Providing remote 1st line technical support to customers • To schedule client site visits with the field service team • Fluency in French (written and spoken) •...

  • Oracle Consultant

    7 days ago

    Warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time

    Job Description Oracle HCM Specialist - Public Sector Client Day Rate: £400-450 p/d inside Contract duration: 6 months initial contract Location: Warwick 2 days per week Role Description The employees will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills...

  • Oracle Consultant

    6 days ago

    Warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time

    Oracle HCM Specialist - Public Sector ClientA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Day Rate: £400-450 p/d insideContract duration: 6 months initial contractLocation: Warwick 2 days per weekRole DescriptionThe employees will be responsible for the...

  • Oracle Consultant

    1 week ago

    Warwickshire, United Kingdom Gibbs Hybrid Programme Solutions & Consultancy Full time

    Job DescriptionOracle HCM Specialist - Public Sector ClientDay Rate: £400-450 p/d insideContract duration: 6 months initial contractLocation: Warwick 2 days per weekRole DescriptionThe employees will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in...

  • Oracle HCM Specialist

    1 week ago

    Warwickshire, United Kingdom Undisclosed Company Full time

    Role Title: Oracle HCM Specialist Contract length: 12 months Location: Warwick (Hybrid 2 days per week)Day Rate: £400-450 p/d inside ir35 Role DescriptionThe employees in this JRSS will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in addition to...

  • Oracle HCM Specialist

    2 days ago

    Warwickshire, United Kingdom Experis Full time

    Role Title: Oracle HCM Specialist Contract length: 12 months Location: Warwick (Hybrid 2 days per week)Day Rate: £(Apply online only) p/d inside ir35 Role DescriptionThe employees in this JRSS will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in...

  • Senior Specialist

    6 days ago

    Warwick, Warwickshire, United Kingdom Experis IT Full time

    Role Title: Oracle HCM Specialist Contract length: Location: Warwick (Hybrid 2 days per week) Day Rate: £#removed# p/d inside ir35 prioritizing issues for resolution, Address questions/issues raised by end users, Client IT individuals or help desk, Determine/resolve problems reported from end users, system operators & help desk. Oracle HCM experience...

  • Senior Specialist

    1 week ago

    Nuneaton, Warwickshire, United Kingdom Experis Full time

    Role Title: Oracle HCM Specialist Contract length: Location: Warwick (Hybrid 2 days per week) Day Rate: £400-450 p/d inside ir35 prioritizing issues for resolution, Address questions/issues raised by end users, Client IT individuals or help desk, Determine/resolve problems reported from end users, system operators & help desk. Oracle HCM experience (e.g...