Hotel Nights Coordinator

2 weeks ago

Windsor, United Kingdom LEGOLAND Parks Full time

**Hotel Nights Coordinator**

**Location**: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

**Hours**:Typically follows a 4 on 4 off shift pattern of 7:30pm - 7:30am

**Pay**:£12.42 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

**Contract Type**: Permanent Hourly Paid
- Do you have experience leading a Hotel Team?
- Are you seeking role working nights?

**About the LEGOLAND® Windsor Resort**

We are looking for a Hotel Nights Coordinator to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

Reporting to the Hotel Reception Manager the Hotel Nights Coordinator will be responsible for assisting with operational duties, and generally overseeing the hotel to ensure that it is running effectively, efficiently and any issues that might arise are dealt with promptly.

**About the role of Hotel Nights Coordinator**
- Leading the Hotel Nights team to inspire excellent customer service delivery within the hotel
- To be able to perform all duties carried out by the team throughout the night
- Act as incident controller to provide support and recovery to the Hotel
- Ensure that the Hotel is handed over in a clean and presentable manner each morning ready for operation
Maximise service delivery standards and cleanliness
- Ensure all cleaning is carried out and monitored according to the cleaning specifications for the hotel, ensuring cleaning schedules are completed nightly
- Ensure all Health & Safety documentation is recorded and up to date and a suitable filing system is in place

**About You**
- You will have proven experience carrying out a coordinator, duty manager or team leader role within a hotel environment
- Proven experience of working with the general public in a customer service or guest recovery role, with a passion for exceptional customer service standards
- Comfortable and confident to work night shifts according to the company roster and operational requirements of our Resort Hotels
- We are looking for a self-motivated leader, with excellent communication skills and a guest focussed mindset

**Perks and Benefits**
- 40% discount off LEGO sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)

**About Merlin**

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

**Everyone Matters at Merlin**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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