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Hotel Nights Team Leader

2 months ago

Windsor, United Kingdom Legoland Full time

Hotel Nights Team Leader - Windsor, Berkshire

Job Type: Guaranteed Hours

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Typically follows a 4 on 4 off shift pattern of 7:30pm – 7:30am

Contract Type: Permanent, hourly paid

Here at the LEGOLAND Windsor Resort our 2024 season is in full swing, and we are recruiting for a Hotel Nights Team Leader to join the team

You will lead a team of Front of House Assistants throughout the night shift, making sure our overnight guests are happy and safe in their accommodations, any guest feedback is responded to promptly and professionally, and other members of the Hotel night team are kept informed of anything that our guests might wish to speak to the team about.

As a motivator and leader you will develop your team to deliver the best possible guest interactions, encourage them to become expert knowledge holders and empower them to exceed our guest KPI targets.

Qualifications & Experience

  • You will have proven experience carrying out a coordinator, duty manager or team leader role within a hotel environment
  • Proven experience of working with the general public in a customer service or guest recovery role, with a passion for exceptional customer service standards
  • Comfortable and confident to work night shifts according to the company roster and operational requirements of our Resort Hotels
  • We are looking for a self-motivated leader, with excellent communication skills and a guest focussed mindset
  • Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
  • Relevant travel arrangements for night shift work
  • Due to the contracted hours of this role, candidates must be over the age of 18

Benefits

  • Pay of £12.34 per hour (an additional £1 per hour for hours worked between 11pm – 6am)
  • 40% discount off LEGO® sets and products on the online LEGO Store
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones
  • Fortnightly pay
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Hotel Nights Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.