Night Porter

6 months ago

Windsor and Maidenhead, United Kingdom The Christopher Hotel Full time

**POSITION: Night Porter**

To ensure that all guests receive a warm, memorable, and personalised welcome to

The Christopher Hotel. Setting the scene for their stay and ensure that guest needs are anticipated and that any requests are actioned. Complete tasks accurately and within given deadlines. Be responsible for the security of the hotel and its guests overnight, and to set the restaurant for breakfast to required standard.

Night Porter Duties include
- Security of building & guests
- Setting up restaurant for breakfast
- Serving drinks in the bar
- Complete any room service requests to the required standard
- Clean and tidy the Bar, Restaurant & Decking
- Polish any left over cutlery, plates and glassware
- Taking telephone calls
- Must be customer service focused

We are looking for someone who is able to work from 11pm until 7am or to the business needs. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as well as any guests needs throughout the night.

**MAIN RESPONSIBILITES**:

- Ensure that the service offered by all team members is personal and memorable.

That guest needs are anticipated, and requests followed up. Build relationships with guests,

ensuring that they want to return to The Christopher Hotel.
- Ensure good communication with all departments throughout the hotel.
- Handle, follow up and communicate any comments or complaints. All issues that become apparent during your shift are to be recorded in the ‘Handover Document.’ If issue is unresolved, this must be passed on to relevant Managers for them to follow up.
- Be familiar with and promote hotel facilities and local attractions around Windsor and surrounding areas. Assist guests with any requests e.g. information, making bookings, directions.
- Ensure that all tasks are completed on each shift that a full and thorough handover

takes place at the end of the shift.
- Ensure you have a well-founded understanding of all Hotel regulations.
- Complete a security walk a minimum of 3 times per shift of all areas on premises and report irregularities to relevant department heads.
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Complete all incident reports and distribute to relevant departments if required.
- Ensure that the work area is clean and tidy at all times
- Ensure that wake up calls are made promptly
- Be fully aware of all daily and weekly events in the hotel
- Serve guests at the resident night bar ensuring accuracy by checking guests name, room number and having the guest to sign bill
- Report any faulty equipment to the relevant persons
- Be familiar with licensing regulations
- Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness
- Help to maintain a good working environment within the department and good

working relationships with all other departments in the Hotel
- Give assistance to other departments as and when necessary
- Carry out any other reasonable requests made by the General Manager
- Accept reasonable changes or additions in work hours, which are necessary for the

maintenance of uninterrupted service to hotel guest and patrons
- Attend meetings and training sessions as and when required

Health and Safety
- Report all potential and real hazards immediately.
- Be fully competent with all emergency procedures outlined in the Crisis Manual.
- Attend all training and meetings which are scheduled.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Windsor and Maidenhead SL4 6AN: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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