Reception Porter

**Reception Porter**:
23,400 per annum plus excellent benefits

Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting. Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of individually styled bedrooms, a modern conference centre, The Brasserie restaurant and bar, and the Wren's Club spa and fitness centre. The perfect riverside location is just steps from Windsor Castle, and is popular for tourists as well as visitors for meetings and events.

We are seeking an individual with excellent customer service skills to join our Front Office Team as Reception Porter.

**£600 REWARD - Join us and you can receive a £300 Welcome Payment in months 3 and 6 of Employment**

Our Front Office team and reception porters are the first and last personal contact most guests have with the hotel and are key to ensuring their stay gets off to a great start and finishes smoothly. Reception Porters are responsible for assisting guests with their arrival and departure from the hotel including showing guests to rooms and carrying luggage.

**Why join the Wren’s team?**

At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:

- Wagestream - flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential

**As our Reception Porter you'll have...**
- A good command of written and spoken English
- The physical ability to carry/move heavy luggage and goods up and down stairs as the hotel does not have a lift in some of the buildings.
- Previous experience in a customer facing role, ideally in hospitality.
- A positive attitude and be a friendly individual and team player who would like to join a likeminded team
- The ability to think on your feet and meet guests expectations in a timely manner.
- The flexibility to work any 40 hours on a 5 day out of 7 rota including early mornings, late evenings and occasional nights. Shifts times usually vary anytime between 7am - 1045pm over an 8 hour shift.

**What will I be doing as a Reception Porter?**
- Welcoming guests to the hotel and helping residents with their luggage and showing guests to their rooms.
- Providing information and directions about the hotel and surrounding areas.
- Delivering Room Service orders around the hotel to guest rooms.
- Selective duties such as cash handling, problem solving and complaint handling
- Working with other team members and managers to ensure a consistently smooth service and high team morale.