Client Revenue Specialist

2 weeks ago

Belfast, United Kingdom Baker McKenzie Full time

**Location**:Belfast

**Workplace**:Hybrid

**The opportunity**:
This is an exciting opportunity for a Client Revenue Specialist to join this global and supportive team.

The Client Revenue Specialist (billing) will be responsible for managing the end-to-end billing of an Intellectual Property (IP) client revenue portfolio. From matter management, and WIP/bill review stages through to bill processing and e-bill submission.

You will also be actively involved in change management of new and existing client processes, recommending streamlined improvements and ensuring changes happen. This role involves working closely with Lawyers in the IP Practice Group as well as the Global IP Services Centre (IPSC) and other global teams.

**Working at Baker McKenzie**:
Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 teammates in both legal and professional services such as finance, IT, marketing and business support.

We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.

We are committed to promoting inclusion, diversity and equity for all and are confident we can provide a career as individual and as exceptional as you.

**About the role**:
**Responsibilities**:

- Serve as a primary point of contact and specialist in the area of IP bill management
- Manage the day-to-day production and delivery of your IP portfolio ensuring client deliverables are met
- Identify opportunities to enhance and improve processes in coordination with other service centers and clients, proactively engaging in change management
- Assist with smooth transitioning of new clients into the team from local offices and participate in projects involving new clients or changes in client billing models
- Fully understand the end-to-end IP billing process for each client in your portfolio including outside counsel guidelines, pricing/fee arrangements, and e-bill agreements
- Prepare invoices per Firm billing policies, guidelines, and standard processes
- Ensure that issues are being resolved timely and by the right teams within the global Baker McKenzie network of offices and Service Centres
- Maintain and update client billing information, instructions, and requirements necessary in processing invoices
- Evaluate complex situations using multiple sources of information, exercising good analytical skills as well as evaluate judgement based on the analysis of factual and qualitative information in complicated and/or novel situations
- With limited supervision, work independently to complete assigned tasks and work responsibilities to meet agreed objectives; consider the impact of recommendations when making decisions or resolving problems
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Exchange ideas and information effectively concisely and logically, and be sensitive to audience diversity
- Exercise required tact and diplomacy when dealing with others and handling sensitive issues
- Assist other team members as and when cover is required
- Get involved in Global cross-functional projects that will broaden your knowledge and expertise

**Essent**ial Criteria**:
To be successful in this role you will need:
**Skills and Experience**:

- Experience within some areas of a finance function demonstrating finance skills and experience transferable/applicable to the role
- Prior experience in billing, invoicing, or similar role is preferable but not essential
- General understanding of accounting or finance principles or professional service accounting structure, environment, and requirements
- Excellent English communication skills (verbal and written)
- IP knowledge a benefit
- Project involvement, process, and efficiency improvement experience desirable
- Good numeracy and excellent English communication skills
- Keen attention to detail and effective organizational skills
- Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands including learning new skills when required
- Strong problem-solving and analytical skills
- Computer literate with experience in Microsoft Office, including Excel, Word, and Outlook
- Strong Excel skills are desirable
- SAP experience is desirable

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