Merchant Support Specialist

2 weeks ago


Belfast, United Kingdom Brook Street Full time

Brook Street Recruitment is working on behalf of our global client to secure talented and passionate Merchant Support Specialists for their UK operation.

The Merchant Support Specialists who will **work from home** to operate as the first point-of-contact for the company's clients and partners. Dealing with queries from these organisations and liaising internally with the company's other departments, the Merchant Support Specialists will quickly develop an in-depth knowledge of the company's products and services.

Duties in the role will include collaborating with teams across the business, dealing with a wide variety of queries, analysing clients' payments-related issues, assisting with disputes and providing sustainable solutions, maintaining an in-depth knowledge of functionality for all systems, and ensuring that a superior customer service is provided to clients.

Benefits of working in this role include:
Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career

**Working shift will be 13:45 - 22:15**

Salary will be start on £24,000 per annum



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