Billing Support Specialist

1 month ago

Belfast, United Kingdom Lightspeed Commerce Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a Billing Support Specialist to join our Billing Support team in EMEA. Reporting to the Team Lead for Billing Support EMEA, you will use your organization skills and tech-savviness to support our customers in having a smooth and fantastic customer billing experience.

What you'll be doing:

- Resolve billing and subscription, and shipment inquiries from customers and through our internal teams. Review, consolidate and reconcile orders, contracts, invoices and payments
- Validate and update customer account information including acquisition contacts
- Handle Terminations and outstanding payment enquiries from customers
- Assist in the coordination of hardware returns
- Ensuring that SLAs related to customer contacts are continuously exceeded and that efforts are made for same-day responses. Diligently document and track customer issues and resolutions within CRM
- Expertly navigate our CRM (Salesforce) and various systems to solve problems and escalations related to billing and subscription inquiries both internally and externally. This includes providing insight and support to members of the Sales department
- Collaborate with peers and other departments for specific issues impacting customers.
- Consolidate feedback related to system inefficiencies and prioritize accordingly
- Identify opportunities to streamline and improve billing processes and customer management
- Handle other duties and responsibilities as defined by management

What you need to bring:
We're a team of 6 people located in the Netherlands, Belgium, Germany and in Switzerland. Our team is responsible for ensuring a smooth customer billing experience through our customers journey
- Relevant experience in an administrative or support role;
- Full working proficiency in Dutch and English
- Stellar time management and organization skills;
- Obsessive attention to detail;
- A thorough and methodical approach to your work;
- Excellent typing and multitasking skills;
- Previous experience in ECommerce, Retail or Restaurant would be ideal, but we'll settle for passion and enthusiasm for the industry.

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact;
- Exposure to modern and proven technology;
- Opportunity to learn and expand your skillset;
- Become a valued part of the diverse and inclusive Lightspeed family.

and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:

- Lightspeed share scheme (we are all owners)

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
- Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs._

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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