Service Controller

3 months ago

Brighouse, United Kingdom Dawsongroup Full time

**POSITION: Service Controller**

**LOCATION**:Brighouse**

**SALARY: Competitive Salary + Excellent Company Benefits**

**HOURS**:Monday - Friday**

Dawsongroup emc is the UK’s leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. Due to continued growth, we are now seeking a Service Controller to join our busy service and maintenance desk.

This position is to work closely with the service team and be the first port of call for customer breakdown and maintenance queries. Controlling the workshop, mobile and third-party engineers

**This role will keep you on your toes and has a lot of elements to it. Here is a flavour of what you’ll be doing day to day**:

- Focus on providing high-quality customer service
- Ensuring hire fleet equipment is maintained to the manufacturer’s recommendations
- Obtaining updates, escalating issues, challenging costs and potential delays
- Authorising and controlling expenditure
- Processing and approving invoices

**To be successful in this role**:

- Be a confident communicator with an excellent telephone manner
- Have strong administrative skills
- Be PC literate with the ability to adapt to a wide variety of tasks
- Be empathetic with the ability to understand customer needs and requirements in challenging situations
- Can work well under pressure

**What we offer in return**:

- 24 Days holiday + 1 day birthday holiday + bank holidays
- Allocation of a turkey at Christmas
- Employer supported volunteering days
- Life Assurance x2 Annual salary
- Internal promotion pathways
- Annual Health Assessment & Flu Jab

Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package.

Established in 2005, Dawsongroup emc is a family-owned business leading the way in the municipal, industrial, and specialist vehicle rental market. Join the Dawsongroup family to invest your career in a company that invests in you.

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