Hgv Service Controller

3 months ago

Brighouse, United Kingdom Dawsongroup Full time

**Qualified Plant or Fleet Engineer looking for a different direction? Vehicle background, technical experience looking for a rewarding office-based role?**

**Dawsongroup emc **is the UK’s leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. Working as a part of a busy team, we have an opportunity for a skilled Mechanically biased** HGV Technical Service Controller based at our Brighouse branch.**

The HGV Service Controller are responsible for delivering an excellent customer experience by reviewing predictive indicators and optimising resources to meet our customer’s needs; maintaining the desired service business performance, working with the wider control team reviewing and planning our field engineer’s workload to deliver and outstanding level of service to our clients.

**We are looking for someone to**:

- Instilling a “Safety first” culture
- Understanding & responding to customer requests
- Planning all jobs to maximise engineer productivity.
- Managing and controlling job progress at every stage.
- Liaising fully to ensure the job is resolved to the mutual benefit of DGEMC & our external customer
- Keeping all systems up to date at all stages with accurate job information
- Providing feedback to our clients to ensure best in class service delivery

**To be successful for this position you will**:

- Minimum of 3 years’ experience in a technical or mechanical engineering role
- Previous experience in a similar role within similar industry environment desirable
- Engineering qualification (likely to be gained in a Mechanical, Automotive or Construction Plant environment, City & Guilds or NVQ preferred) achieved through a recognised formal training programme.
- Preferably competent in the use of telematics as a diagnostic tool
- Capability to take ownership and responsibility
- Committed to delivering high standards of customer service.
- Ability to prioritise own works and work under pressure to strict deadlines
- A high level of attention to detail.
- A strong desire to deliver service excellence.

**What we offer in return**:

- Competitive Salary Package
- 24 Days holiday + 1 day birthday holiday + bank holidays
- Allocation of a turkey at Christmas
- Employer supported volunteering days
- Life Assurance x2 Annual salary
- Cycle to work scheme
- Internal promotion pathways
- Refer a friend scheme - earn up to £200
- Flu Jab
- Annual Health Assessment

NO AGENCIES

Established in 2005, Dawsongroup emc is a family-owned business leading the way in the municipal, industrial, and specialist vehicle rental market. Join the Dawsongroup family to invest your career in a company that invests in you.

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