Service Controller

7 months ago

Brighouse, United Kingdom Dawsongroup plc Full time

We are recruiting for a Service Controller for our emc business based in Brighouse.

Dawsongroup emc is the UK’s leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire.

The Service Controller will be responsible for controlling the workshop as well as mobile and third-party engineers, ensuring that programmed maintenance, breakdown, and damage repairs are smoothly controlled and properly authorised and in budget.

As the Service Controller you will be responsible for:

- Ensuring hire fleet equipment is maintained to the manufacturer’s recommendations and legislative requirements as a minimum whilst maximising availability
- Identifying damage to hire fleet equipment caused by customers and liaising with those customers regarding rechargeable items, estimates for repair and loss of use
- Planning and scheduling all servicing and repairs
- Liaising with the stores department to ensure that appropriate parts are available for use in the workshop, by field engineering personnel and third-party repairers
- Authorising and controlling expenditure
- Dealing with compliance event due notifications
- Issuing repair orders from the maintenance computer system for servicing and repair work to third-party repair agents
- Processing and approving invoices
- Ensuring that hard copy and computerised records are updated

The successful Service Controller will hold:

- Numerate to the extent of calculating costs quickly and accurately
- Well organised and self-motivated to provide excellent customer service
- Previous experience in a customer service or scheduling environment

Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package.

NO AGENCIES

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