Technical Support Controller

5 months ago

Brighouse, United Kingdom Dawsongroup Full time

Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes?

Working as a part of a busy team, we have an opportunity for an enthusiastic **Technical Service Controller** **based at our** Brighouse** branch.

The** Technical Service Controller** are responsible for delivering an excellent customer experience by reviewing predictive indicators and optimising resources to meet our customer’s needs; maintaining the desired service business performance, working with the wider control team reviewing and planning our field engineer’s workload to deliver and outstanding level of service to our clients

We are looking for someone to
- Instilling a “Safety first” culture
- Understanding & responding to customer requests
- Planning all jobs to maximise engineer productivity.
- Managing and controlling job progress at every stage.
- Liaising fully to ensure the job is resolved to the mutual benefit of DGEMC & our external customer
- Keeping all systems up to date at all stages with accurate job information
- Providing feedback to our clients to ensure best in class service delivery

To be successful for this position you will:

- Minimum of 3 years’ experience in a technical or mechanical engineering role
- Previous experience in a similar role within similar industry environment desirable
- Engineering qualification (likely to be gained in a Construction Plant environment, City & Guilds or NVQ preferred) achieved through a recognised formal training programme.
- Preferably competent in the use of telematics as a diagnostic tool
- Capability to take ownership and responsibility
- Committed to delivering high standards of customer service.
- Ability to prioritise own works and work under pressure to strict deadlines
- A high level of attention to detail.
- A strong desire to deliver service excellence.

**Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package.**

Established in 2005, Dawsongroup emc is a family-owned business leading the way in the municipal, industrial, and specialist vehicle rental market. Join the Dawsongroup family to invest your career in a company that invests in you.

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