Business Support Officer

2 weeks ago

Colwyn Bay, United Kingdom Gwynedd Council Full time

Job title:
Business Support Officer

Directorate:
GwE - Regional School Effectiveness and Improvement Service

Closing date:
06/04/2023 10:00

Job type/Hours:
Permanent | 37 Hour

Salary:
£22,369 - £24,054 a year

Pay Scale:
GS4

Location(s):
See Job Advertisement

**BUSINESS SUPPORT OFFICER**

**Permanaent Post**

***

SALARY: GS4 (£22,369 -£ 24,054)

Working hours: 37 hours per week

Location: one of the 3 GwE regional offices (Caernarfon, Colwyn Bay, Mold)

GwE is the school improvement service for North Wales. It is a shared service across six Local Authorities, working closely with schools. Our work is driven by genuine ambition to see the schools and organisations we work with achieve their aspirations and to see all learners succeed.

The ability to communicate fluently in Welsh is essential for this post.

Local Government Terms and Conditions will apply.

**CLOSING DATE: 10.00am, Thursday, 6 April 2023**

**Person Specification: GwE Business Support Officer**

**CRITERIA**

**ESSENTIAL**

**DESIRABLE**

**METHOD OF ASSESSMENT**

**EDUCATION & QUALIFICATIONS**

NVQ level 3 or equivalent qualification

Recognised qualification in business or administration

Application form

Recognised qualification in IT with a word processing element

Recognised qualification in word processing and typing

**EXPERIENCE**

Some experience of business administration in a busy office environment

Use of a content management system to maintain a website

Application Form

Experience of arranging meetings and seminars

Experience of processing orders and invoices

Experience of minute taking

**JOB RELATED KNOWLEDGE AND SKILLS**

Effective use of ICT packages

Use of relevant equipment/resources

Good Communication Skills

Good keyboard skills

High level of competency in word processing (speed and accuracy)

Awareness of Data Protection and Freedom of Information Act

Application Form

Exercise

Interview

Inventive use of spreadsheets and presentation software

Ability to use creativity in the production and presentation of documents

Understanding of the service’s policies, procedures and standards

**PERSONAL QUALITIES**

Excellent communication skills with ability to communicate effectively with people at all levels within the service

Application Form

Interview

The ability to deal tactfully and diplomatically with people at all levels

Ability to work on own initiative

Highly organised

Ability to work under pressure to tight deadlines

Enthusiastic and conscientious, viewing challenges with a positive attitude

Ability to maintain confidentiality at all times

**OTHER REQUIREMENTS**

Work constructively as part of a team, understanding roles and responsibilities and your own position within these.

Confidence to communicate fluently in Welsh verbally and in writing.

Empathy with the Welsh language and culture

Full driving licence and access to own transport

Application Form Interview

**JOB PURPOSE**

Under the instruction/guidance of senior staff, and utilising a variety of ICT packages, provide general business support to GwE.

**PRINCIPAL RESPONSIBILITIES**
- Provide general business support e.g. photocopying, filing, completing standard forms, responding to routine correspondence from Local Authorities, Welsh Government, Schools, Governors, Councillors, Parents/Guardians and other stakeholders.
- Validate and maintain manual and computerised records/management information systems.
- Utilise ICT packages (e.g. Office 365, Outlook, Word, Excel, Access, TEAMS, Zoom, Wordpress, Padlet, Jamboard, Hwb etc) and produce lists/information/data as required.
- Organise meetings, training courses and events (face to face and virtual) - including the registration process, record of attendees.
- Arrange agendas and undertake notetaking at meetings.
- Participate in training and other learning activities and performance development as required.
- Provide appropriate cover for colleagues on same grade (or above) during periods of holidays, sickness and other unforeseen events.
- Undertake reception duties, answering general telephone and face to face enquiries.
- Undertake financial administration to include ordering of goods /services, the processing of invoices for payment and the recording of orders / expenditure.
- Be responsible for the administration & support of specific areas or initiatives within the service. Duties to include all business arrangements, i.e. data collection, maintaining all records to a high standard, the tracking & recording of expenditure, main point of contact for all stakeholders.
- Update the GwE website as & when required.
- As a member of a team to advise on business matters to ensure the efficient business operation of the service.
- The post holder will need to take responsibility and lead on specific work within the service.
- Liaise with all staff within GwE, including senior officers and with external services, as and when required, to ensure the delivery of an effecti

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