Female Housing Officer

2 months ago


Colwyn Bay, United Kingdom Orange Recruitment Full time

North Wales Housing is recruiting for a Female Housing Officer.

**Female Housing Officer (Female Prison Leaver Project)**- 35 hours per week

NWH has determined that a genuine occupational requirement (GOR) applies in accordance with Part 1, paragraph 1 of Schedule 9 to the Equality Act due to the nature of the role.

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021 and in 2023, we have been listed as ‘outstanding to work for’ by the Best Companies accreditation.

**The Package**
- Temporary contract - until March 2025
- Working 35 hours per week
- Based in Colwyn Bay
- Salary of £23,911 per annum
- Minimum of 25 days annual leave plus bank holidays (pro rata)
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Annual Leave and Cycle to work purchase scheme
- Employee health assistance scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme

**The Role - Housing Support Officer**

You will support women prison leavers (in a supported accommodation setting and the community (Women’s Prison Leaver Project only) with their housing needs and life skills in a person-centred, trauma informed way. This will involve:

- Supporting women prison leavers with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
- Assist the manager to achieve agreed KPI’s and SP Outcomes/PMRs
- Manage referrals to the scheme, contacting and interviewing applicants/agencies
- Conduct all move in and pre tenancy paperwork
- Facilitate and attend meetings with voluntary and statutory agencies
- Provide a range of engagement and involvement activities to promote social inclusion amongst service users
- Playing a hands-on role in responding to incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
- Maintaining accurate service user records and files

You’ll be working 35 hours per week on a 2-week rota. Shifts are as follows:

- **Week 1** -9:00am - 5:00pm (Monday, Tuesday, Wednesday, Saturday, and Sunday)
- **Week 2** -8:00am - 5pm (Monday), 12pm - 8pm (Tuesday, Wednesday and Thursday), and 9am - 5pm (Friday)

**Our Requirements - Housing Support Officer**
- Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh to the required level
- Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
- Experience of supporting people to create support plans and make benefit claims
- Demonstrable experience of working in a housing management or community-based support environment for individuals
- Experience of responding to incidents within a housing or similar environment
- Knowledge of the support needs of vulnerable people
- Good verbal and written communication skills
- Hard working, with a positive ‘can do attitude’
- At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.

**Job Types**: Full-time, Fixed term contract

**Salary**: £23,911.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 18/03/2024



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