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Housing Support Officer

4 months ago

Colwyn Bay, United Kingdom North Wales Housing Full time

**Housing Support Officer **Noddfa

Here at North Wales Housing, we make a difference to peoples lives every day. If youre committed to helping us achieve this, well make sure we make a positive difference to your life too. Lets work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

Our team of around 230 individuals mean a lot to us, too. Were proud to say that were a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

**The Package**
- Permanent contract
- 32 hours per week, on a rota-basis
- Salary of £25,107 pro rata
- Minimum of 25 days annual leave plus bank holidays (pro rata)
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Employee health assistance and Annual Leave purchase scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme

**The Role Housing Support Officer**

Working at Noddfa Hostel in Bangor, youll support people with their housing needs and life skills in a person-centred, trauma informed way and contribute to the safe running of the hostel. This will involve:

- Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
- Assisting with claims for housing and associated benefits to support residents financial stability
- Organising and managing a range of engaging activities to promote social inclusion
- Playing a hands-on role in responding to incidents, completing room checks and ensuring properties are maintained
- Maintaining accurate service user records and files
- Performing regular security and fire safety checks
- In the absence of the Housing Support Officer (Pendinas), during out of hours, deputising the support of care leavers in 277 projects

**Our Requirements Housing Support Officer**
- Ability to hold everyday conversations in Welsh
- Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
- Knowledge of the support needs of vulnerable people
- Good verbal and written communication skills
- Hard working, with a positive can do attitude
- At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook

Although not essential, an awareness of issues and support needs connected to homelessness and awareness of fire safety and security systems would be highly advantageous. As would an awareness of specialist agencies, including drug, alcohol and mental health services.

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You **must be willing for an enhanced DBS disclosure** to be undertaken by our organisation.

**How to Apply**

North Wales Housing website