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Front of House Assistant

4 months ago

Colwyn Bay, United Kingdom Adferiad Recovery Full time

**FOH Assistant**

**Contract**:Permanent

7 hours contract on either Saturday **or** Sunday / 14 hour contract Saturday **and** Sunday

**Salary**: £10.90 per hour

**Holidays**:25 days per year plus 8 public holidays (pro rata)

**Based at**:Porter’s Eirias Park, Colwyn Bay

**Applications closing: 04/08/2023**

**Interview Date: 8th/9th August 2023**

We’re part of a national-award winning social enterprise established in 2011, operating coffee shops and events catering across Wales. We’re committed to providing the best customer experience, whilst helping local people in their search for employment by providing work experience and training opportunities in our various businesses.

**Job Purpose**:
To perform a variety of duties associated with a busy coffee shop/café based in a local leisure center. The team here are multi-skilled and, due to the nature and set up of this business, the role will encompass both front of house and back of house duties. You will be using a barista coffee machine, making sandwiches, provide efficient till service taking orders and payments. You will clear and clear tables in the restaurant area as well as operating the dishwasher. You will have great customer service standards and a knowledge of basic food hygiene for this role.

**Responsibilities**:

- To provide a welcoming front of house experience and high level of customer service to visiting the coffee shop
- To serve a drinks menu, using barista coffee machine preparing a range of quality coffee
- To communicate effectively with the team ensuring all orders are completed efficiently
- To clear and clean café tables when required and using dishwasher
- To prepare sandwiches for customers from our “salad bar”
- Be prepared to work in both FOH and BOH positions to provide support to staff on site
- To ensure all open and closing procedures are followed in accordance with existing policies
- To work effectively within the team providing motivation, support, and training (when applicable) to volunteers and work program participants
- To operate EPOS till system and card payment machine handling all payments including cash
- To project a professional image to all internal and external customers ensuring correct grooming and maintaining the dress code
- To maintain a clean and safe environment for all staff, volunteers, and customers
- To remove all refuse from the coffee shop and recycle in line with Company policy
- To ensure all policies and procedures are adhered to in line with legislation.
- To liaise directly with Catering Manager to ensure smooth running of the businesses
- To undergo training courses and attend meetings when necessary.
- To have commitment to and demonstrate an undertaking of equality of opportunity and its relevance to different sectors within the community.
- Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
- To carry out all other tasks commensurate with the role.
- To participate in the Adferiad continuous learning, development and appraisal process
- To maintain professional accreditation as appropriate to role
- To attend training provided, organised or arranged by Adferiad or CAIS Social Enterprises
- To operate within and observe Adferiad policies and procedures as amended and updated

**What you’ll get in return**:

- 25 days annual leave plus bank holidays (pro rata)
- Option to purchase additional annual leave
- Life assurance
- Pension Contribution scheme
- Continuous service rewards
- Refer a friend scheme
- Employee benefit platform giving access to a wide range of perks, including shopping discounts at 100s of big-brand retailers
- Health and Wellbeing Staff Service
- Money Advice Service
- Quarterly Health and Wellbeing Staff Raffle
- Christmas Hampers and Birthday Gifts
- Cycle to Work Scheme
- Tusker Vehicle Purchase Scheme
- Technology Purchase Scheme
- Free breakfast at Adferiad Recovery Offices and Project Buildings
- Employee Events
- Bupa Healthcare Package
- Volunteering Opportunities

**Person Specification**:

- Level 2 Food Hygiene or equivalent
- Essentials of Food Hygiene including Safer Food Better
- Previous experience of working in a similar environment
- Food and drink preparation
- Good organisational skills, ability to manage, organise and deal with multiple tasks
- Customer Service
- Excellent interpersonal and communication skills
- Ability to work effectively within a small team

**Job Types**: Part-time, Permanent
Part-time hours: 14 per week

**Salary**: £10.90 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount

Schedule:

- Weekend availability

Work Location: In person

Application deadline: 04/08/2023
Reference ID: AD018