Service and Aftersales Administrative Assistant

4 weeks ago

St Helens, United Kingdom Velatia Careers Full time

At Ormazabal we work to transform the electricity grid into an infrastructure of the future: more reliable, resilient and sustainable: we are experts in customised, high-tech electrical solutions.

We design and manufacture solutions aimed at digitalizing the electrical grid to integrate more renewable energy generation, enable more sustainable mobility and guarantee the power supply to buildings and infrastructures with critical energy needs.

At Ormazabal we develop the technology needed to make this world a more electric place. That is why we are passionate about what we do. Because we know that we contribute to the construction of a more efficient and sustainable energy model. A better future for generations to come.

With us you will find a space to design your future and transform everyone's future.

**JOB DESCRIPTION**

Aftersales enquiry management & support
- A friendly and efficient first line of support for our customers, supporting the smooth running of some aspects of the aftersales process. Company specific processes will be supported with training._
- Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.
- Maintaining the aftersales enquiry log.
- Generating, requesting or providing quotations for standard spare parts.
- Logging and reporting of non-conformities reported by customers on the salesforce system or in-house non-conformance reporting register.
- Organising deliveries of spare parts.
- Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).

Service department admin management and support
- A friendly and efficient line of contact & support for our customers and in-house engineers, ensuring the smooth running and delivery of service-related projects on site process. Company specific processes will be supported with training._
- Making early and consistent contact with customers to ensure specified site dates are correct and can be facilitated.
- Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.
- Maintaining site service schedule ensuring any changes in project dates or manpower are reflected in planner.
- Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).
- Logging and reporting of non-conformities via the appropriate channels through to conclusion.
- Organising deliveries of spare parts to site teams.
- Contacting authorised suppliers to organise support when required.
- Proof reading of completed test documents checking for errors or mistakes before they are issued to customers.

**Qualifications**:

- Strong organisational and multitasking skills
- Proficient in Microsoft 365
- Attention to detail and accuracy in work
- Previous experience in an administrative role (desirable)
- SAP experience (desirable)
- Inclusion, equity, and non-discrimination are fundamental pillars of our culture. Our selection processes are conducted following transparency criteria, regardless of gender, racial origin, religion, political ideology, sexual orientation, gender identity, age, or disability. We embrace and acknowledge the uniqueness of each of our future collaborators and value diversity in all its expressions._

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