Customer Repair Advisor

2 months ago

Croydon, United Kingdom Southern Housing Full time

**The role**

**Positions available: 3 full time advisor and 1 part time advisor (18 hours)**

Reporting to the Customer (Repairs) Contact (Team) Manager, this role’s purpose is to:

- Be part of a high performing team acting as the first point of contact for customers and colleagues, providing an efficient, professional, friendly and responsive Omnichannel service.
- You will successfully handle a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time to respond to our customers needs finding an appropriate solution and providing an excellent customer service, only escalating to specialist teams and contractors when required.

**What you’ll need**
- Committed to providing an excellent customer service
- Personal resilience and able to deal positively with challenging customers
- Self-motivated, enthusiastic and a team player.
- Good understanding of equality and diversity
- Can prioritise work in order to meet deadlines

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**Closing Date: Monday 6th May 2024, 23:59pm**
**Interview Date: W/C 13th of May**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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