Customer Advisor

6 months ago


Croydon, United Kingdom Stellantis &You Full time

This role is based at our Croydon Dealership: 15 Progress Way, Croydon CR0 4XD

Our success starts with yours We are a leading global automotive manufacturer with brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.

You will be the key link between our customers and our technicians.

In this role you will:

- **Have a passion for customer service**, every day.
- **Guide **every customer through the Stellantis &You Customer Journey.
- **Communicate clearly** with customers & colleagues.
- **Adopt new digital systems **and processes as part of our digitalisation strategy.
- **Propose and sell-up **the additional work advised through the Vehicle Health Check process.
- **Quote & sell** Service Plans to retain customers to the group.
- **Encourage customer satisfaction** feedback via exit briefing & follow-up contact.

You will also be the go-to person when the customer wants us to:

- **Estimate **repair costs and times.
- **Resolve **any concerns when we suggest repairs.
- **Inform **and update them on progress or additional works needed.
- **Prepare **and explain invoices and take payments.

The benefits are:

- **A Highly competitive monthly efficiency bonus**:

- OTE £33K
- **A Company car scheme** - up to two vehicles
- **Up to 7 % Employer Pension Contribution**
- **Annual holiday** - 22 days increasing to 26 with continued service, plus bank holidays*
- **Shopping discounts**:

- through our Rewards App
- **Basic Salary up to £27,000**

Let’s Work together

Ideally we are looking for an experienced automotive Customer Advisor. But don’t worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills, and having a smile are the most important attributes as full training is available via our Performance Academy, with additional online and induction training.

A driving licence is needed for this role.

At Robins & Day, we embrace and celebrate the diversity of each and every one of our employees. And with every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconic brands in the world

*Based on a full time contract of a 42 hour week.

INDHP

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person


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