Customer Advisor
6 months ago
This role is based at our Croydon Dealership: 15 Progress Way, Croydon CR0 4XD
Our success starts with yours We are a leading global automotive manufacturer with brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.
You will be the key link between our customers and our technicians.
In this role you will:
- **Have a passion for customer service**, every day.
- **Guide **every customer through the Stellantis &You Customer Journey.
- **Communicate clearly** with customers & colleagues.
- **Adopt new digital systems **and processes as part of our digitalisation strategy.
- **Propose and sell-up **the additional work advised through the Vehicle Health Check process.
- **Quote & sell** Service Plans to retain customers to the group.
- **Encourage customer satisfaction** feedback via exit briefing & follow-up contact.
You will also be the go-to person when the customer wants us to:
- **Estimate **repair costs and times.
- **Resolve **any concerns when we suggest repairs.
- **Inform **and update them on progress or additional works needed.
- **Prepare **and explain invoices and take payments.
The benefits are:
- **A Highly competitive monthly efficiency bonus**:
- OTE £33K
- **A Company car scheme** - up to two vehicles
- **Up to 7 % Employer Pension Contribution**
- **Annual holiday** - 22 days increasing to 26 with continued service, plus bank holidays*
- **Shopping discounts**:
- through our Rewards App
- **Basic Salary up to £27,000**
Let’s Work together
Ideally we are looking for an experienced automotive Customer Advisor. But don’t worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills, and having a smile are the most important attributes as full training is available via our Performance Academy, with additional online and induction training.
A driving licence is needed for this role.
At Robins & Day, we embrace and celebrate the diversity of each and every one of our employees. And with every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconic brands in the world
*Based on a full time contract of a 42 hour week.
INDHP
**Job Types**: Full-time, Permanent
**Salary**: Up to £27,000.00 per year
**Benefits**:
- Company car
- Company pension
- Employee discount
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
-
Customer Advisor
5 months ago
Croydon, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.00am - 11.00pm** **UK Notional hourly rate £12.21 per hour (exclusive of an £1.07 per hour, store specific location allowance)** **B&Q Croydon** We believe anyone can improve their home to make life better. Every...
-
Customer Advisor
5 months ago
Croydon, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 18.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 6.00am - 11.00pm** **UK Notional hourly rate £11.31 per hour* (excluding of an £1.07 per hour, store specific location allowance)** **B&Q Croydon** - **Rising to £12.21 from April 1st** We believe anyone can...
-
Customer Sales Advisor
5 months ago
Croydon, United Kingdom Priority Recruitment Full time**Sales Advisor** **Croydon** **£23,000 Basic + Bonus** Whether you are an experienced Customer Service Advisor or looking to kickstart a career in sales, this could be the perfect opportunity for you! We are partnered with an exciting nationwide Self Storage organisation with a market-leading proposition, looking to strengthen their team. Our client is...
-
Customer Experience Advisor
2 months ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Experience Advisor
2 months ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Services Advisor
6 months ago
Croydon, United Kingdom ccha Full time**Do you want to be part of a caring, forward thinking team who make a difference? Join us as our** **Customer Services Advisor** 35 hours per week **Salary**: £28,000.00 Interviews: 8 and 10 March At ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents. As a small housing association with big goals,...
-
Customer Service Advisor
3 months ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£25,642** p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work...
-
Customer Service Advisor
6 months ago
Croydon, United Kingdom Meridian Full timeWould you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas ? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful...
-
Christmas Customer Advisor
5 months ago
Croydon, United Kingdom Boots Full timeSummary Job Reference: - 218419BR Croydon, Whitgift Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Croydon, Whitgift Centre store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...
-
Christmas Customer Advisor
5 months ago
Croydon, United Kingdom Boots Full timeSummary Job Reference: - 215456BR Croydon, Valley Plaza Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Croydon, Valley Plaza Retail Park store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your...
-
Customer Service Advisor
5 months ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£23,400 p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday...
-
Customer Sales Advisor Croydon
7 months ago
Croydon, United Kingdom Pertemps Network Group Full time**Job Description**: Are you passionate about providing exceptional customer service while contributing to the success of a dynamic company? We are looking for a dedicated and customer-centric individual to join our team as a Customer Sales Advisor. **About the business**: Believing in delivering more than just products -providing an experience. As a...
-
Service Advisor
4 weeks ago
Croydon, Greater London, United Kingdom Auto Skills UK Full timeService Advisor Role at Auto Skills UKAuto Skills UK is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive the best possible experience when visiting our dealership.Key Responsibilities:Meet and greet service customers,...
-
Customer Service Advisor
6 months ago
Croydon, United Kingdom GLL Full timeGLL is looking for a Part-Time Customer Service Advisor at Thornton Heath Leisure Centre in Croydon. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. Our Customer Service Advisors respond to enquiries converting them into...
-
Customer Advisor
5 months ago
Croydon, United Kingdom Boots Full timeSummary Job Reference: - 230242BR Croydon, Valley Plaza Retail Park Fixed Term 15 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...
-
Receptionist/customer Advisor
5 months ago
Croydon, United Kingdom EQ Recruit Full timeWe require an accomplished Receptionist/Customer advisor for our clients’ busy franchise car dealership in Croydon. You will be extremely well presented, courteous, professional and used to dealing with the public on a day to day basis and have a minimum of two years’ experience in a front of house or customer facing environment. This is a fantastic...
-
Customer Sales Advisor
1 week ago
Croydon, Surrey, United Kingdom Dingo Recruitment Ltd Full timeWe require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties.This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with;An excellent career in a stable, growing businessInvestment in your training and...
-
HGV Service Advisor
4 weeks ago
Croydon, Greater London, United Kingdom Pembrook Resourcing Full timeHGV Service Advisor RolePembrook Resourcing is seeking a HGV service advisor to work in the aftersales department at their dealership.Key Responsibilities:Establish rapport with customers and provide exceptional care.Identify opportunities to increase sales by promoting technician labour and products.Book customer vehicles for servicing, prioritizing labour...
-
Customer Experience Advisor
2 months ago
South Croydon, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in South Croydon, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Service Advisor
2 weeks ago
Croydon, United Kingdom CV-Library Full timeService Advisor Independent Family Run Service Centre Hours: Monday - Friday 8am - 6pm - no weekends Up to £34k Basic DOE Croydon, Surrey Family Run All Makes & Models Service CentreWe are currently advertising on behalf of an multi industry award winning family run car dealership who are currently recruiting for a Service Advisor to assist in their...