Administration Officer
2 weeks ago
You will be responsible for supporting the BTL & Commercial department and advisors, covering all key administration to achieve required business levels and completions
**Key Accountabilities**
- Ensure SLA’s are maintained and exceeded
- Assisting team members to manage their caseloads in busy times and in times of absence
- Maintain full records on systems, including clear and concise notes
- Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives
- General administration duties including:
CRM data entry and dealing with new business enquiries
Credit reporting and land registry searches
Compiling indicative terms to send to clients and brokers
DIP/AIP submissions to lenders
Registering and marking on daily post
Instructing valuations and chasing inspection dates and reports
Chasing solicitors and lenders for daily/weekly updates
**Skills & Competencies**
- Adherence to procedure manuals and policies
- Adhere to SLA’s in order to provide the best service to the customer
- Harness the power of technology to streamline processes
- Good communication skills essential for dealing with brokers, borrowers and lenders
- Excellent telephone manner
- Proactive
- Organised
- Problem solver
- Self sufficient
**Knowledge & Qualifications**
- Experience of residential / commercial broking/packaging/lending desirable but not essential
- CeMap qualified preferential but not compulsory
**Personal Attributes**
- Articulate.
- Flexible.
- Approachable.
- Have a pro-active approach and self-motivated.
- Able to work in pressurised environment and manage priorities effectively.
**Values - CREDIT**
**C**
Customer - Customers are our primary focus
**R**
Results - Results matter, create value every day
**E**
Energy is contagious, Share it
**D**
Developing our people makes us different
**I**
Invent the solution - be proactive
**T**
Teamwork - Together we can build the business
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: In person
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