Administration Officer

2 weeks ago


Watford, United Kingdom Enra Specialist Finance Ltd Full time

You will be responsible for supporting the BTL & Commercial department and advisors, covering all key administration to achieve required business levels and completions

**Key Accountabilities**
- Ensure SLA’s are maintained and exceeded
- Assisting team members to manage their caseloads in busy times and in times of absence
- Maintain full records on systems, including clear and concise notes
- Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives
- General administration duties including:
CRM data entry and dealing with new business enquiries

Credit reporting and land registry searches

Compiling indicative terms to send to clients and brokers

DIP/AIP submissions to lenders

Registering and marking on daily post

Instructing valuations and chasing inspection dates and reports

Chasing solicitors and lenders for daily/weekly updates

**Skills & Competencies**
- Adherence to procedure manuals and policies
- Adhere to SLA’s in order to provide the best service to the customer
- Harness the power of technology to streamline processes
- Good communication skills essential for dealing with brokers, borrowers and lenders
- Excellent telephone manner
- Proactive
- Organised
- Problem solver
- Self sufficient

**Knowledge & Qualifications**
- Experience of residential / commercial broking/packaging/lending desirable but not essential
- CeMap qualified preferential but not compulsory

**Personal Attributes**
- Articulate.
- Flexible.
- Approachable.
- Have a pro-active approach and self-motivated.
- Able to work in pressurised environment and manage priorities effectively.

**Values - CREDIT**

**C**

Customer - Customers are our primary focus

**R**

Results - Results matter, create value every day

**E**

Energy is contagious, Share it

**D**

Developing our people makes us different

**I**

Invent the solution - be proactive

**T**

Teamwork - Together we can build the business

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person


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