Front Office Supervisor

4 weeks ago

Gateshead, United Kingdom Marriott Metro Centre Hotel Full time

The Newcastle Gateshead Marriott Hotel Metrocentre is hiring for a full time **Front Office Supervisor**. This is your opportunity to develop yourself in the hospitality industry and become part Marriott International.

**In your role as Front Office Associate you will be responsible for...**
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.

**You will be expected to...**
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

**The benefits you will receive are...**

Marriott is the world's largest hospitality employer
- so career development and growth is a key focus here. There are some world class benefits available to you too:

- International discounted hotels for you and your friends and family in over 7000 hotels worldwide
- Free Gym use
- 20% off Food & Beverage in Marriott Hotels (and a £5 breakfast) 50% off our ethically sourced Paddy & Scotts Coffee
- Complimentary; meals on duty, Tea & Coffee, Car Parking, Tailored uniform
- Online benefits portal to include; discounted Cinema Tickets, shopping vouchers, days out and holiday discounts
- Contributory pension scheme
- Annual holiday increases with length of service
- 24/7 Employee Assistance Programme (EAP), Mental Health Champions on site to support through periods of difficulty
- Limitless Marriott Learning and Development tools to progress within your career, as well as fully funded and supported Apprenticeships up to a Level 5 in Operational Management
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**Salary**: £12.96 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Gateshead, NE11 9XF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Reception: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 24044636

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