Guest Service Supervisor

6 months ago


Gateshead, United Kingdom Ramada Encore Newcastle-Gateshead Full time

Job Overview:
We are seeking a Guest Service Supervisor to join our team. As a Guest Service Supervisor, you will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience throughout their stay. This role involves working across our front office, food & beverage and duty management teams.

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Handle guest inquiries and provide accurate information about hotel facilities and services
- Work within our food & beverage team to provide exceptional customer service
- Provide duty manager support across our management rota
- Address guest complaints and escalate issues as needed
- Ensure total guest satisfaction

**Requirements**:

- Previous experience in hospitality or customer service is preferred
- Excellent communication skills with a focus on guest satisfaction
- Familiarity with hotel operations, reservations systems and food & beverage POS
- Strong phone etiquette and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays

Joining our team as a Guest Service Supervisor offers the opportunity to work in a dynamic environment where you can interact with diverse guests and contribute to their overall satisfaction.

**Job Types**: Full-time, Permanent

Pay: £12.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Reference ID: GSS0424


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