Guest Service Supervisor
6 months ago
Job Overview:
We are seeking a Guest Service Supervisor to join our team. As a Guest Service Supervisor, you will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience throughout their stay. This role involves working across our front office, food & beverage and duty management teams.
**Responsibilities**:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Handle guest inquiries and provide accurate information about hotel facilities and services
- Work within our food & beverage team to provide exceptional customer service
- Provide duty manager support across our management rota
- Address guest complaints and escalate issues as needed
- Ensure total guest satisfaction
**Requirements**:
- Previous experience in hospitality or customer service is preferred
- Excellent communication skills with a focus on guest satisfaction
- Familiarity with hotel operations, reservations systems and food & beverage POS
- Strong phone etiquette and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
Joining our team as a Guest Service Supervisor offers the opportunity to work in a dynamic environment where you can interact with diverse guests and contribute to their overall satisfaction.
**Job Types**: Full-time, Permanent
Pay: £12.50 per hour
**Benefits**:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
Reference ID: GSS0424
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