Property Management Assistant

1 month ago


Edinburgh, United Kingdom Greatbase Apartments Full time

**Job role**
- To provide administrative and operational support to the team, handle incoming guest enquiries. After a training period, the role will at times require being the on-call member of staff in the evenings to assist guests with any emergency requests.
- Ensure landlords and guests receive high levels of customer care, including efficient management of maintenance issues.
- Communicate effectively with a wide range of people and be comfortable both in an office setting and on-the-move, visiting properties and problem solving.
- Ensure consistent operational standards when it comes to cleanliness, maintenance, service delivery and guest check-in.
- Monitor and report any maintenance issues with the maintenance team and ensure appropriate action is taken.
- Carry out regular inventory checks.
- Assist guests before, during and after their stay.
- Manage complaints or feedback around housekeeping standards and oversee the issue until we reach a satisfactory outcome.
- Keep accurate records and ensuring administrative systems are updated.
- Coordinate cleaners and maintenance contractors

You will play a vital role in providing a wonderful holiday experience for our guests. Your attention to detail and commitment to excellence will contribute to the overall satisfaction of our guests and company's brand.

This role is ideal for a professional who enjoys providing exceptional customer services and property maintenance services that leave owners and guests delighted. The position requires a strong commitment to local service delivery in Edinburgh.

**Required skills and experience**

**Essential**
- Excellent interpersonal skills
- Ability to efficiently prioritise and manage a busy workload
- Excellent problem solving capabilities
- Experience using of Microsoft Office and smart phone / app user
- Exceptional customer service skills
- Fast learner and able to absorb details quickly
- Full UK Driving Licence

**Desirable**
- Basic property maintenance knowledge
- Previous experience in property or maintenance position
- Experience of using CRM based software programme

**Job Type**: Part-time
Part-time hours: 14 per week

**Salary**: £11.00-£13.00 per hour

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 24/07/2023
Reference ID: PMA23
Expected start date: 21/07/2023


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