Planning Coordinator

6 months ago


Belfast, United Kingdom MCL Fire Full time

**Job Title: Planning Coordinator**

**Employment Type**: Permanent (Full Time)

**Location**: Belfast

**Salary**: £27,500

**About us**:
Formed more than 40 years ago, MCL Fire has grown to become one of Ireland's leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 18 months, and we have an opportunity for you to help us to continue that success by joining us as a Planning

Coordinator in our Belfast Headquarters.

**Duties/Responsibilities**:

- Prioritise and manage the service / maintenance workload for our existing customer base
- Plan and schedule service jobs / visits for our team of Technicians
- Liaise with customers and pre-book access for some service jobs / visits
- Where necessary, assist team of Technicians with ‘back office’ support and backup (e.g., issue RAMS, insurances etc)
- Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
- Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLA’s / KPI’s
- Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
- Maintain a high level of attention to detail and focus on quality when capturing and inputting information
- Additional duties in line with management / business requirements
- Previous use and operation of planning and scheduling software
- 2 years transferrable experience, ideally from a planning, service desk background
- Minimum 5 GCSE’s (A-C), including English and Maths
- Excellent verbal and written communication skills
- Customer focused and passionate about delivery of service
- Ability to work on own and achieve key tasks within deadlines
- Computer literate, with a full working knowledge of all Microsoft Packages
- Excellent time management, organisational and forward planning skills
- Methodical, with meticulous attention to detail
- Team player with a positive can-do attitude

**Desirable Criteria**
- Educated to A level standard (or equivalent)
- Previous experience within the fire safety sector would be an advantage
- Flexibility
- Influencing and negotiation skills
- Commercial acumen

**The Package**
- Uniform
- Free parking
- HSF Health Plan
- Pension Scheme
- Cycle to Work Scheme
- Team building Days / Trips away
- 20 days paid holidays plus statutory days
- Additional Holiday for ‘Birthday Allowance’

**Application Method**: CV

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Experience**:

- Planning/Scheduling: 2 years (required)

Ability to Commute:

- Belfast (required)

Work Location: In person



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